Dubai Bank announced today that it has won a pair of significant awards from Ethos Consultancy, based on that firm’s in-depth study of the service offerings at 27 leading banks in the UAE. In recognition of the bank’s commitment to customer service excellence, Dubai Bank has been named “Best Islamic Bank” in the UAE, as well as “Most Improved Bank,” in recognition of the dramatic improvement in the overall ranking of Dubai Bank among all UAE-based banks.
This year, Ethos Consultancy has ranked Dubai Bank second out of all banks in the country, an increase of 19 places from its ranking of 21st place in 2008. This enormous improvement in just 12 months comes as clear recognition of the efforts of the team at Dubai Bank, and reflects the growing consensus among customers that Dubai Bank is the financial institution of choice in the country based on its commitment to outstanding quality, continuous innovation and timely execution.
"The dramatic improvement accomplished by the bank in just 12 months clearly indicates our team's dedication, commitment and hard work," said Salaam Al Shaksy, Chief Executive Officer, Dubai Bank. "Every member of the team has worked together to strike the right balance between the twin challenges of business growth and service delivery, and we would like to thank and congratulate every member of the retail Bank and the support divisions for their contribution to this phenomenal achievement."
Dubai Bank has won a host of regional and international awards, including most recently being named “Best Islamic Bank” by Banker Middle East, the Arab world’s premier financial magazine. Dubai Bank also earned the “Best Islamic Credit Card” award at the Banker Middle East Product Awards, and took home two awards at the International Islamic Finance Forum in the areas of “Alternate Channels in Islamic Banking” and “Innovation in Card Application.” The bank was also recently nominated for the “Marketing Strategy of the Year” at the Middle East Business Achievement Awards.
"Innovation and quality have been the pillars of our success, helping us introduce unique products and services to our customers,” said Mohamed Amiri, Head of Retail Banking, Dubai Bank. “These most recent awards reflect our strategic expertise and innovative business approach. We are very grateful to Ethos Consultancy for recognising our sustained commitment to excellence."
“Dubai Bank should be extremely proud of their dramatic improvement this year. This result indicates Dubai Bank’s commitment and dedication towards continual service quality improvement,” said Robert Keay, Managing Director, Ethos Consultancy.
Dubai Bank is continually focused on innovation – launching new services, such as the hugely popular Kunooz Value Account, and new products, including its award-winning Islamic covered cards. As a result, the bank’s customer base continues to increase significantly.
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