Dubai eGovernment will deliver a comprehensive interactive presentation highlighting government eServices and the Government Resource Planning System (GRPS) at GITEX Technology Week 2009, running from October 18 to 22 at the Dubai International Convention and Exhibition Centre. The eServices caters to the public and the business sector and are provided by 28 government and semi-government entities.
Ahmed Bin Humaidan, Director General of Dubai eGovernment, said that this year’s edition will feature four major high-profile platforms of Dubai eGovernment. The first platform will be dedicated to a presentation from the participating government and semi-government agencies on the respective eServices they provide. There are more than 2,000 such services delivered to nationals, residents, visitors and business sector, .
The second platform is dedicated to a presentation on the synergistic (shared) services provided by Dubai eGovernment to government agencies to introduce and promote their shared services through multiple electronic channels. Dubai eGovernment will highlight such services which include ePay, Ask Dubai, eLearning, and the SMS portal mDubai, among others.
The ePay service, which was introduced specifically to facilitate payment of fees for government and semi-government department services, was recently expanded to include the private sector as well.
The unified contact centre AskDubai allows customers to inquire about the eServices provided by government departments and submit their opinions and complaints on the performance of the concerned departments in both Arabic and English. The mobile service mDubai, is used to support communication between customers and the various government departments via SMS. The eLearning service is a portal which provides more than 3,000 online training courses in both Arabic and English.
The third platform, Government Information Internet (GIN), provides the backbone for a high-speed link among 50 government and semi-government departments in Dubai. It is backed by a robust infrastructure which encrypts shared data to ensure safe exchange of information.
The fourth platform, Government Resource Planning System (GRPS), is provided by Dubai eGovernment for government agencies and is commonly used by 26 government departments. This system is used by departments to efficiently manage their internal resources and covers human resources, payroll, procurement and storage and fixed assets.
GRPS provides employees with an opportunity to perform their duties efficiently through compliance with the requirements of the Dubai Government’s Human Resources Management Law No. 27 of 2006. It also serves other human resources systems adopted by Dubai Government, which are in compliance with financial policies adopted by the Finance Department and implemented by Dubai eGovernment across all its departments. Dubai eGovernment intends to intensively streamline GRPS and train government departments on its use. This is in line with Dubai eGovernment’s firm commitment to the objectives of Dubai Strategic Plan 2015 to achieve government excellence.
“We are looking forward to this year’s edition of the exhibition as it is an excellent opportunity for us to gain insights on the latest information technology trends and solutions, work closely and exchange experiences with participating departments, and meet the public so that we can identify their needs. We aim to further develop eServices in the emirate and promote efficiency and excellence, so that we can attain the main goal of creating a knowledge-based economy,” concluded Bin Humaidan.
At GITEX Technology Week 2009, Dubai eGovernment will provide a network of work stations that offer working models of all eServices provided by government departments through its portal, www.dubai.ae .
Among the government and semi-government departments joining Dubai eGovernment in the exhibition are Dubai Civil Aviation Authority; Dubai Department of Tourism and Commerce Marketing; Dubai Land Department; Awqaf and Minors Affairs Foundation; Department of Economic Development; Roads and Transport Authority (RTA); Public Prosecution; Dubai Electricity and Water Authority (DEWA), Dubai Police; Dubai Courts; Dubai Customs; Dubai Municipality; Dubai Airport Free Zone Authority (DAFZA); Protocol & Guest House Department; Department of Islamic Affairs and Charitable Activities; Dubai Statistics Centre; Dubai Civil Defence; Dubai Government Workshop; Mohammed Bin Rashid Housing Establishment; Dubai Export Development Corporation; Department of Naturalisation and Residency; Dubai Chamber; Dubai Health Authority (DHA); Dubai Judicial Institute; Centre of Ambulance Services; Dubai Airports, Zakat Fund and Tejari;
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