Dubai Strives to be Middle East Call Center

Published May 27th, 2000 - 02:00 GMT

The Dubai Internet City will strive to make the emirate the call center and customer relationship management (CRM) capital of the Middle East at the Computer Telephony 2000 conference this month, reported the English Gulf News Friday.  

The show, to be attended by 50 top local and international firms, will discuss industry trends and developments and showcase products, solutions and services in computer telephony, the daily added.  

Internet City representatives will make a keynote presentation on its efforts to develop a call center/CRM culture in Dubai to build the foundations of e-commerce.  

"Dubai Internet City is building a proposition which brings very real advantage to international CRM and call center operators, and we clearly want them to look at Dubai as an important hub for their operations," chief operating officer for Dubai Media City Saeed Al Muntafiq was quoted by the agency as saying.  

Insight Company, the show's organizer, said Computer Telephony 2000 is twice as big as last year's event, which had 15 stands from 25 companies.  

The conference, now five years old, has become the largest gathering of communications-oriented professionals and resellers in the region, the daily added.  

"We have noticed a build-up of interest in the subject for the last year and a half. Most of the interest has been in call centers, a wave that is now reaching the Middle East," Insight president Dominick Keenaghan, told Gulf News.  

Among the companies that will attend this year are Cisco Systems, Cupola TeleServices, Hewlett Packard, Lucent Technologies and Oracle - 

© 2000 Al Bawaba (

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