Empower launches world-class customer service center offering integrated services

Published August 23rd, 2010 - 11:55 GMT

Emirates Central Cooling Corporation (Empower) has launched a world class customer service center that provides customers with integrated services to cater to the demands of customers growing at the rate of 60 percent annually.

Designed to provide quality and efficient services, the new center reflects the company's commitment to enhance customer support.

Empower's customer base included individual customers as well as large businesses, including projects in Dubai International Financial Center, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay.

Ahmed Bin Shafar, CEO, Empower, said: "Customers are the backbone of our operations as we believe customer satisfaction is the key to business success. As dedicated providers of district cooling services not only in the UAE but also in the region, we aspire to deliver satisfaction through a group of professionals backed with the knowledge and technical expertise. We offer our clients an experience rather than a service."

The customer service center reflects the core values of Empower and it reinforces its position on the global front as an organization that delivers efficient service. The system is designed to manage customers' queries through increased efficiency and productivity.

A dedicated team of Empower will be on hand at all times to serve customers in registration, bill payment, final bill and general enquiries.

Bin Shafar added: "Our customer base rose by 60 % in 2010. This is why we launched this center as the number of customers has increased dramatically. Customers of Dubai International Financial Center, Dubai Healthcare City, Jumeirah Beach Residence and Business Bay can avail of this service."

This is the third customer service center for Empower, after Business Bay and Jumeirah Beach Residence, which are only dedicated to bill payments. The customer servicing center timings will be from 9 am to 2 pm in Ramadan and from 7:30 am to 3:30 am thereafter.

The Dubai based company believes that district cooling technology achieves optimal results not only to customers but also to the society at a socio-economic level through diminishing the electricity and water consumption thus conserving the environmental resources of the Emirate of Dubai.

Empower's district cooling systems (DCS) provide effective and efficient means of air conditioning. Water is cooled in central plants and distributed through a network of piping systems to individual customer buildings. Empower which is a joint venture between Dubai Electricity and Water Authority (DEWA) and TECOM Investments has world class work stations being built on various locations in the Emirate of Dubai. 

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