Globitel Solution Now Rated “Avaya Compliant”
SpeechLog “Call Recording and Quality Monitoring” application is compatible with key Avaya IP Telephony and Contact Center solutions
Helps businesses like EXTENSYA to deploy optimized Quality Assurance techniques to control Quality of Service offered to customer base in addition to recording Agent/Client interactions for any liability purposes.
FOR IMMEDIATE RELEASE: 16th December 2008
Globitel a leading provider of telecommunication solutions for Call Centers and Telecom Operators today announced that its Call Recording and Quality Monitoring System (SpeechLog) is compliant with key IP Telephony and Contact Centers solutions from Avaya, a leading global provider of business communications applications, systems and services.
SpeechLog helps businesses deploy optimized Quality Assurance techniques to better control and improve the Quality of Service offered to its customer base in addition to recording Agent/Client interactions for any liability purposes. The application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 5.1 and Avaya Application Enablement Services 4.2, Avaya SIP Enablement Services 5.0, and Avaya 46xxSW IP Telephone, and Avaya 96xxSW Telephone.
"Having our top selling product SpeechLog compliant with key Avaya Contact Center solutions is a major step in the lifetime of this six year old product," said Mr. Samer Halawa, President of Globitel. "Customers both in Middle East and Africa are demanding easier and more transparent interoperability between enablement solutions and existing telephony infrastructures for faster and more reliable integration; having SpeechLog successfully tested with Avaya will ensure that these demands are met"
One of the companies benefiting from the interoperability of Globitel and Avaya solutions is EXTENSYA, a business that specializes in business process outsourcing.
“Since the installation of SpeechLog, we knew that this solution was different,” said Mr. Sulaiman Ellayan, Operations Director – Extensya. “SpeechLog’s installation was a breeze and we had no technical implications with the integration process; a fact that saved us a lot of time and effort.”
Globitel is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Globitel is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Companies like Globitel are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can communications-enable their operations and make critical information readily available to both clients and employees.”
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
Founded in 1996, Globital is one of the few companies offering a wide range of telecom solutions to cover different telecom needs of various industries. At Globitel, we take pride in having the competence and the ability to offer a wide range of products covering the needs of both telecom operators and call centers in more than 35 countries.
Headquartered in Amman, Jordan; Globitel has a global footprint with local presence in Morocco, Pakistan and Saudi Arabia. To further support our clients we also have a strong network of partners covering Bahrain, Kenya, Oman, Philippines, Tanzania, Yemen among other hub countries throughout the world.
Globitel maintains an advantage over other telecom solution providers by offering a wide variety of product lines to include: Roaming, Value Added Services, Network and Customer Care. Globitel’s Customer Care Product Line covers; Call Recording and Quality Monitoring System “SpeechLog”, Workforce Management, Performance Management Platform, Messaging Gateways and more.
For more information about Globitel and its offerings; please visit http://www.globitel.com.
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