Injazat Data Systems’ Service Desk Resolves One Million Tickets

Published August 23rd, 2010 - 09:21 GMT

Injazat Data Systems, the leading information technology and business process managed services provider in the UAE, has announced that its Injazat Service Desk has recently resolved its one-millionth ticket. The Service Desk is Injazat's central point of contact for handling customer concerns and providing technical support. The Service Desk is also co-responsible for achieving Injazat's mission of constantly exceeding customer expectations, particularly through swift and quality service delivery.

Injazat's Service Desk coordinates with other resolver groups to support the management of desktops, laptops, printers, scanners, anti-virus software, and software installations as well as the resolution of various technical issues. The Service Desk strives to exceed customer expectations. It invests in its people, processes and technology. A three step mantra is also followed in order to serve Injazat's customers. The three steps mantra includes 1. Increase Scope of First Response 2. Accelerate Response Time 3. Prevent Issues. Aside from responding efficiently to customers, the Service Desk also constantly performs root-cause analyses' to prevent similar future calls. It has contributed significantly to Injazat's growth into the UAE's top IT and business process managed services provider.

"The Service Desk is critical to the innovation and improvement of the Injazat experience. Its success is founded on the exceptional collaboration among the resolver groups and delivery managers involved in its activities. Customers appreciate the team's exceptional efforts to resolve issues during the very first call or contact. This group's commitment to expediency and effectiveness will make it a centerpiece of Injazat's services through the next millionth ticket," said Saeed Basweidan, COO, Injazat Data Systems.

Founded in Abu Dhabi in early 2005, Injazat Data Systems provides a comprehensive range of IT and business strategy, consultancy, management and deployment services. It is currently an IT Managed Services leader in the United Arab Emirates and is the owner and operator of the region's first design-certified Tier IV data centre. 


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