Injazat Data Systems signs Global Desktop Management contract with Etihad Airways
Injazat Data Systems, the leading Information Technology and Business Process Managed Services provider in the region, has announced that it has signed a five-year contract to support the growing Global Desktop environment of Etihad Airways, the national airline of the UAE.
Under the terms of the agreement, Injazat will manage all of Etihad’s desktops, laptops and peripherals as well as provide support services for the airline’s broad IT infrastructure, such as monitoring and managing distributed servers across the carrier’s global operations. Injazat will also maintain a responsive and technically competent Service Desk with various service levels to address the diverse needs of Etihad’s user population.
Richard Dawson, Etihad Airways’ executive vice president IT, said: “IT is vital to the successful operation of any company and our relationship with Injazat will help ensure Etihad Airways has one of the most sophisticated IT infrastructures not only in the region, but across the world.”
The specific services to be supplied by Injazat include a consistent global desktop support environment; a 24 x 7 Global Service Desk; server monitoring with performance metrics; infrastructure monitoring and management tools to enable effective service management; mechanisms for driving continuous service improvements; field support service across Etihad’s global locations; service trend analysis; and the deployment of experienced delivery managers. Injazat will combine its local capabilities, the global service delivery experience of parent company EDS, and the international reach of a prominent field support service provider well-placed within the airline IT sector in deploying its advanced solutions for Etihad.
“After the total service transition is completed, Etihad will have access to cost-effective solutions that significantly enhance its delivery of support services. Our work will result in a highly standardized desktop environment that facilitates the carrier’s world-class operational objectives. We look forward to playing a key role in boosting the IT and operational strengths of the UAE’s top airline,” concluded Ibrahim Mohamad Lari, CEO, Injazat.
Injazat Data Systems is a joint venture between Mubadala Development Co. and EDS, an HP company with 46 years of global expertise in the IT managed services industry. Injazat holds more than 50 per cent of the UAE’s IT outsourcing market and will further raise the level of the Middle East’s managed IT services sector through its Tier IV design certified data centre, the first facility of its kind in the region.
