Dimension Data, the $4 billion leading IT solutions and services provider, today announced it has been positioned by Gartner, Inc., in the Challengers Quadrant of the Communications Outsourcing and Professional Services Magic Quadrant (COPS) Worldwide report.
Compiled by Gartner analysts, the Magic Quadrant examined 17 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria. These include ability to execute and completeness of vision.
Dimension Data CEO, Brett Dawson said, “We are pleased to be evaluated by Gartner for our completeness of vision and ability to execute. There are hundreds of service providers in the worldwide market, yet only a handful of designated Challengers. We are delighted to be one of the few.”
“Our Group focus is to deliver high-quality, cost-effective communications and professional services that enable our clients’ businesses. We believe being positioned
by Gartner in the Challengers Quadrant therefore underscores our ongoing drive to deliver a superior level of client satisfaction.”
Gartner “Magic Quadrant for Communications Outsourcing and Professional Services Magic Quadrant, Worldwide” by Eric Goodness. 3 March 2010
“Last year, Dimension Data upgraded its service management platform to improve our service delivery and our clients’ business continuity. The new service platform is world class and we expect our clients to benefit from this investment over the short and medium term,” he explained.
“Dimension Data will continue to invest in, and enhance its infrastructure and service capabilities to deliver unsurpassed global solutions to multinational clients, wherever they do business in the world,” Dawson said.
Today, Dimension Data supports and manages over $12.5 billion worth of networking equipment on a 24x7x365 basis around the globe. Its five strategically-located Global Service Centres receive 900,000 service requests from some 10,000 clients each year. This translates into an impressive incident resolution rate in excess of 2,500 per day.
One of the hallmarks of Dimension Data’s service delivery capabilities is its ability to deliver a consistent service experience across all geographies with local support in 13 languages. Dimension Data, which opened its Middle East offices in Dubai in early 2008, has been leveraging its global experiences and expertise for its local implementations.
Speaking from the Middle East perspective, Mr. Nader Atout, Managing Director – Gulf Region, Dimension Data said, “Dimension Data has been very serious about continuously delivering high-quality professional services to the complete satisfaction of our customers in the region. Being placed in the challenger quadrant by Gartner just reiterates our position and our commitment to delivering world-class service to our customers. Dimension Data will continue to deliver only the best to enhance our customers’ overall service experience.”
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