The Western Region Municipality (WRM), has successfully improved government services provision on Delma Island, through the TAMM Centre initiative launched in 2005. Meaning ‘completed’ in English, the initiative has prompted more than 50,000 annual transactions of essential government services on the Island, including health, traffic, communication and legal services, at one convenient location.
Working in association with Injazat Data Systems, the region’s leading Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) company, the WRM launched the Centre on Delma Island to provide a single point of service delivery and simplified transactions for residents of the island. The TAMM initiative is aimed at easing transaction traffic in Abu Dhabi by setting up distributed government outposts in six cities to offer Western Region residents a full-range of one-stop services.
“The Western Region has previously faced logistical challenges and accessibility issues in channelling services from Abu Dhabi’s many government agencies to its citizens, as transactions have previously had to be completed in person at government offices in Abu Dhabi City. The new TAMM initiative makes it possible for WR residence to conveniently conduct transactions without the long return drive to Abu Dhabi, lengthy queues and long waiting times,” Khalifa Al Mansouri, Regional Manager, TAMM, added.
