Etisalat expands roaming coverage
Etisalat has further enhanced its position as the region’s leading provider of international roaming services by expanding its partnership network to include 510 telecommunication companies across the globe. This extended network enables Etisalat customers to use their mobiles while travelling to 186 countries.
“The UAE has diverse communities with high demand for traveling abroad for business or to visit friends and family. Etisalat is obliged to meet the communication needs of this multinational community and our international roaming services enable customers to stay connected wherever they are. We are proud to announce that we are now offering truly global roaming services specially designed for travellers, through the largest international network in the region in partnership with 510 providers across the globe,” said Essa Al Haddad, Chief Marketing Officer, Etisalat.
In addition to providing international roaming, Etisalat has also developed a variety of services to facilitate communications while on the move. The reliable BlackBerry services of Etisalat allows customers to stay in touch with their businesses as well as access personal email accounts and internet in more than 120 countries, thanks to various roaming agreements.
Al Haddad added that Etisalat offers a wide range of roaming solutions for voice, content and data solutions as highlighted below:
GSM Postpaid and Wasel Prepaid Roaming
GSM post-paid customers can make and receive calls and SMS while travelling overseas. Wasel prepaid customers can send SMS in addition to receiving calls and SMS. Additionally, they can make direct calls in more than 74 countries such as India, Pakistan, France, UK, Jordan, Iraq, Egypt, Oman and Syria.
In countries where direct roaming is not supported, Wasel customers can make calls using callback roaming service by dialing (*111*phone number #ok or send).
3G, GPRS and MMS Roaming
Etisalat has been the first operator in the region to launch the 3G and 3.5G service. The number of Etisalat 3G customers has now exceeded two million through 63 roaming partners, customers can make video calls and enjoy high speed mobile internet connections while traveling, along with all the other 3G services.
GPRS roaming allows customers to access the internet as well as send and receive multimedia messages while traveling, through 304 roaming partners.
Etisalat’s 3.5G MobileCAM provides anytime, anywhere access to live video footage from the camera location, provided the network supports 3G roaming.
Etisalat Online Services
With Etisalat Online Services, customers can view and pay their bills of GSM account, fixed line, internet dial-up connection, Al-Shamil broadband connection, Business One and e-vision any time and anywhere by simply logging on to our website www.etisalat.ae/online.
Customers can also register for Autopay service which enables them to give a standing instruction to pay their bills or a fixed amount through direct debit from their credit card every month to avoid any disconnection. Customers can also renew and recharge their Wasel automatically on monthly or weekly basis and enjoy 10% extra credit upon recharging.
Through Etisalat Online, customers can also register with Mobile pay service to pay their Etisalat bills and also for renewing or recharging their Wasel through their mobile by dialling *122# in countries which support callback roaming.
Etisalat Calling Card
The Etisalat Calling Card is a convenient way to stay in touch while abroad. All calls will be charged to either the customer’s fixed line or postpaid mobile account, removing the need to carry loose change for payphones.