The 20-strong Dubai network of service stations operating under the Emirates National Oil Company (ENOC) brand, have now qualified for the Dubai Service Excellence Scheme (DSES) with the Group committing that all future stations will also be enrolled in the scheme.
In the second phase of qualification eight stations completed the required audit to join the 12 which were admitted late last year. This means the stations now comply with a code of business ethics, have satisfied the scheme’s criteria of customer service excellence and were approved by a DSES mystery shopper who made unscheduled inspections of the stations to ensure they lived up to the criteria.
“We are fully behind this initiative of the Department of Economic Development as its aim of promoting excellence in customer service is closely aligned to our own vision of being the Energy Partner of Choice in each sector in which we operate,” said Hussain Sultan, Group Chief Executive and Board Member, ENOC. “We can only attain our vision by delivering excellence across the board.
“Though through our corporate culture we strive to deliver superior customer service, our participation in DSES commits us to building on our substantial foundations whilst heeding feedback and accepting the Government’s advice to further develop our services and offerings.”
The past 14 months have seen 18 new ENOC service stations commissioned across Dubai and the Northern Emirates.
“This staggering rate of growth is in line with the swift development of the UAE,” added Sultan.
© 2004 Mena Report (www.menareport.com)
