American Express Middle East honoured with "Innovative HR Practices" award at Global HR Excellence Awards 2011

American Express Middle East announced today it has received the “Organisation with Innovative HR Practices” award at the prestigious Global HR Excellence Awards 2011. The annual awards, held in Mumbai, India, were attended by 180 global HR leaders from over 80 countries. 

American Express Middle East was recognised for its commitment to using innovative HR practices to develop its 500-strong workforce across 18 countries. The company’s HR department has worked to create a true learning environment by using the latest techniques to motivate employees and equip them with the skills to deliver world-class customer service. 

Using online training modules, covering areas such as security and anti-money laundering, American Express Middle East has been able to give employees the professional skills needed for their roles. To motivate employees, the company introduced a new Rewards and Recognition scheme where employees who demonstrate customer service excellence can win a range of prizes. The company also operates a “Good Citizen” programme, encouraging employee involvement in charitable activities that serve the community.   

Mohammed Danish, Chief Talent Officer, American Express Middle East said: “As a company we work hard to engage and develop our employees, and we are delighted that our efforts have been recognised with this prestigious award. Our mission is to be the employer of choice in the region’s financial services industry, and we understand that innovative HR practices are a key tool in achieving this goal.” 

William C. Keliehor, Chief Executive Officer, American Express Middle East, said: “Each day, American Express makes it easier, safer and more rewarding for consumers to purchase the things they need and for merchants to sell their goods and services. To deliver this level of service requires a team with outstanding skill levels and dedication. I congratulate our human resources department on winning this award which recognises their commitment to engaging and developing employees, thereby enabling them to deliver world-class customer service.”