Bombardier opens regional support office in Dubai

Press release
Published December 26th, 2010 - 04:04 GMT
Andy Nureddin with Andy Ellis, Manager of Customer Support, Middle East & Africa Region, and Lanny Schindelmeiser, Director Customer Response Team, at the inauguration
Andy Nureddin with Andy Ellis, Manager of Customer Support, Middle East & Africa Region, and Lanny Schindelmeiser, Director Customer Response Team, at the inauguration

Bombardier Aerospace today announced the opening of a new Regional Support Office (RSO) in Dubai, United Arab Emirates, significantly boosting service levels for its growing number of Learjet, Challenger and Global aircraft customers in the Middle East and Africa. The new office, the sixth Bombardier RSO to open outside North America in the past three years, is part of the company's drive to bring aircraft technical expertise, flight operations support and customer account management functions closer to its customers.

The full-scale RSO is located at Dubai International Airport alongside the company's existing parts depot, which is operated in conjunction with ExecuJet Aviation, Bombardier's Authorized Service Facility in the region. The office is currently staffed by a Customer Support Account Manager and two Field Service Representatives, with an office manager set to join in January 2011. This staff will be complemented by a Customer Liaison Pilot and additional Field Service Representatives later in 2011.

"It is crucial that our growing customer base in this key part of the world has ready access to a fully integrated regional support system," said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. "This new RSO is part of our aggressive plan to move closer to our customers, improve response times and build stronger relationships around the globe."

The new RSO will bolster Bombardier's support in the Middle East and Africa in light of existing and anticipated regional growth. Bombardier is a market leader in the region, with Learjet, Challenger and Global aircraft accounting for over 23 per cent of deliveries in the past five years.

Bombardier's RSO network for business and commercial aircraft includes locations in Mumbai, India; Tokyo, Japan; Sydney, Australia; Shanghai, China; and Munich, Germany. 

Background Information

Bombardier

With over 68,000 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.

Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2018, Bombardier posted revenues of $16.2 billion US. The company is recognized on the 2019 Global 100 Most Sustainable Corporations in the World Index. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

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