Acer Computers has opened its flagship customer call center, resulting in increased sales, faster response times to customer demands and improved customer satisfaction. Recent company figures show that notebook sales have increased by more than 100 percent since the launch of the center in the United Arab Emirates (UAE) earlier this year.
The most popular service offered by the customer call center has been the ‘Collect and Drop’ service for Acer Mobile products. A recent customer service survey says that the time-saving and fast response to problems were two of the top reasons for buying Acer products.
The call centre, opened by Acer in February, is the company’s first in the Middle East. Operating out of Jebel Ali Free Zone in Dubai, the call center uses the latest information technology to service customers. Based on the success of the call center in the UAE, there are plans to roll the service out across the region.
The call center is in direct contact with Acer’s efficient customer and technical service center, which is also located at the Jebel Ali site and is capable of component-level repairs.
Established in 1992, Acer Computer Middle East has over 100 employees servicing the IT requirements of over 50 countries in the Middle East, Africa and the sub-continent, Acer Computer ME has its own facility in the Jebel Ali Free Zone. The 22,500 square meter regional office includes managed warehouse, Uniload assembly plant and a customer and technical service center. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
