ARAMEX (DFM: ARMX), the total transportation solutions provider, announced today that it had implemented a new US$1.5 million wireless system that enables its ground couriers to transmit collection and delivery information in real-time through new mobile hand-held scanners. The hi-tech devices are now carried and used by ARAMEX ground couriers in the Gulf countries in addition to Jordan and Lebanon.
The new system provides ARAMEX customers with up to the minute information on the delivery and collection of their shipments through hand-held scanners, carried by the ARAMEX delivery staff. These advanced mobile devices ensure immediate reporting by transmitting delivery information wirelessly and making it available to ARAMEX customers on demand.
This technology is essential to the development of the services provided by ARAMEX to various industry sectors, especially the banking segment in the GCC and Levant countries.
According to Iyad Kamal, Vice President Logistics & Ground Services of ARAMEX, “The implementation of the new system has confirmed that ARAMEX remains committed to investing in technology and innovations that enhance customer experience. The new system is highly appreciated by our clients, especially those in the banking sector. Providing banks with instantaneous delivery updates of their invoices and credit card deliveries enhances efficiency of their operations. Banks are especially pleased with the advantages of this new system.”
Samer Awajan, Chief Technology Officer of ARAMEX added, “ARAMEX has unrivalled capability and strength in providing high-tech solutions for our ground courier services globally. We have invested large resources in deploying this technology that enables us to oversee the entire delivery process from start to finish. All our centres have been provided with the new systems and the staff has been trained to deliver accurate and efficient performance.”
ARAMEX plans a phased roll out of the new ground courier system at its other offices around the world. It expects that the global implementation and deployment of the system and related services will be complete in 2007.
