Research and advisory firm Gartner, Inc. has listed Computer Associates’ Unicenter ServicePlus Service Desk, the first enterprise service desk solution to support on-demand computing, as a “leader” in its Information Technology (IT) Service Desk 2003 Magic Quadrant Report.
Gartner defines Magic Quadrant leaders as vendors who are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.
“CA’s service desk solution has been traditionally the market leader for many years,” said Abdulaziz Al-Salloum, managing director of Computer Associates Middle East (CA-ME). ”In the Middle East, we a have a very large installation base. The recognition from Gartner reconfirmed our customer’s insightfulness in making the right choice.”
Saudi Arabia Airlines and Emirates Bank International (EBI) are among the Middle East organizations to have deployed CA's Unicenter ServicePlus Service Desk to aid in the support of their international operations.
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Computer Associates Middle East (CA-ME) manages the Middle East operations of Computer Associates International. With headquarters in Riyadh, CA-ME employs over 80 professionals and maintains other offices in Al-Khobar and Jeddah in the Kingdom of Saudi Arabia, Bahrain, Kuwait, Lebanon, as well as in Abu Dhabi and Dubai in the United Arab Emirates. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
