US-based Call Center Industry Advisory Council (CIAC) and Dubai-based Insights are teaming to raise the bar for contact center performance in the Middle East.
CIAC provides industry standard certification for contact center executives and managers, whilst Insights will enhance and expand its existing Call Center Management Certification training programs to help prepare regional contact center professionals for CIAC Certification testing.
CIAC Certification is aimed at professionals that lead, manage, and work in contact center, help desk, and customer service organizations. It is designed around competencies that represent the knowledge, skills, and behaviors necessary for master-level performance and a testing process that requires in-depth comprehension of the competencies. — (menareport.com)
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