Dubai transport authorities have announced plans to deploy only the seven-seater family-size taxis at the emirate's airports.
The move comes under the overall endeavours to raise customer satisfaction rating and responding to customer needs and aspirations, said a top official at Dubai Taxi Corporation.
"Naturally Dubai airports receive passenger bags of various sizes, so the move to unifying the types of taxicabs deployed in Dubai airports to be the family van will better meet the requirements of customers," remarked Mohammed Yousef Salih, the director of fleet operations at the DTC.
"The service was well received as it meets the needs of all passengers arriving via Dubai airports, thus playing a key role in ensuring their smooth transit to various destinations across the UAE," he noted.
The idea of unifying the types of taxicabs deployed in Dubai airports was initiated by Mustafa Mustafa Shalabi, the senior executive of Special Services at DTC in view of his daily work and direct involvement with arriving passengers, grasping a rising demand for family size taxi vans in Dubai airports.
Currently there are 350 taxi vans exclusively deployed in Dubai airports to serve arriving passengers around the clock, said Yousef Salih.
Designated parking lots have been provided for these taxicabs in Terminal 1, 2 and 3 and the service is manned by highly competent and efficient drivers, he added.
The airport taxi tariff starts at Dh25 ($6.8) and charges Dh1.75 per kilometre travelled. There is a Dh20 charge for crossing into Sharjah, said the statement from DTC.
Yousef Salih called upon the public, visitors and customers of the DTC to pay attention to their items and personal belongings while riding taxis, and to ask for a bill before alighting from taxicabs as the bill had all the key details with regard to the travel such as the side number of the taxi, driver number, fare, day, and time.
"Such details are important for DTC staffs to refer to in case riders submit suggestions, feedbacks or complaints through RTA Call Center, DTC website or RTA portal and as such it will be a valuable contribution towards minimizing the number of lost reports, and safeguarding riders belongings which in turn will improve customers satisfaction rating," he added.
Copyright 2021 Al Hilal Publishing and Marketing Group