The Dubai Electricity and Water Authority (DEWA) announced the launch of an e-business platform, expected in April, providing a range of services to the company’s customers and suppliers. Online services will include electricity and water connection applications, change of name and address of consumers, final monthly bill, disconnections and reconnections, reported the Khaleej Times.
Additional services include enrolment, authentication, automation of key consumer services, consumer account management, the online submission and tracking of various applications and service requests, partner-relationship management and online integration with other government agencies.
The launch of the e-business service comes one year after DEWA General Manager Said Mohammad Al-Tayr announced plans to introduce the online bill enquiry and payment service. In August 2000, DEWA selected SeraNova to build the e-business platform.
With the launch of the service, Dewa’s web site will be transformed from an “information only” service into an interactive information portal. Dewa was among the first government establishments to go online in early 1998. Its website is visited by more than 660,000 visitors every year. — (Albawaba-MEBG)
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