Gulf Air’s new Worldwide Contact Center in Rusayl has gone live at the facility in the Sultanate of Oman’s new Knowledge Oasis (KOM).
When the center is fully operational it will be staffed by around 300 Omani nationals. “A corollary benefit is that it will help support the Sultanate’s telecommunications strategy as well as our own call center capabilities,” said President and Chief Executive of Gulf Air, James Hogan.
The new Gulf Air worldwide contact center will utilize a range of advanced technologies, among a number to have been introduced by the airline in recent months. Other customer service benefits include SMS messaging and electronic check-in kiosks in Muscat, Bahrain and Abu Dhabi international Airports.
Gulf Air was founded in 1950. Today, it is owned by the governments of Bahrain, Oman and the United Arab Emirates (UAE) and is the only truly pan Gulf airline in the region. The airline’s network stretches from Europe to Asia and covers 45 cities in 33 countries. The fleet is one of the most modern in the Middle East and comprises 33 aircraft. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
