Gulf Air has just implemented self-service e-check in kiosks, the latest in the range of electronic products and services designed to enhance and facilitate the travel experience of its customers.
The kiosks, which are the first to be introduced by a Middle East airline, will operate alongside ‘traditional’ check-in desks, and have been installed in Abu Dhabi, Muscat, and Bahrain International Airports, where they will make check-ins faster and easier and cut down on queues and waiting.
“Another recent introduction is the round-the-clock traveler notification, which provides real-time flight status information by SMS to customers’ mobile phones or by e-mail, wherever they are,” said Tariq Sultan, Gulf Air’s vice president Information Technology (IT).
“Sabre’s state-of-the-art technology also handles schedule and flight enquiries, providing information on any changes or delays or the number of flights to destinations worldwide. These latest additions complement our online schedule and booking facility, Virtually There, Gulf Air’s useful pre-trip planning tool, which allows customers to book flights, hotels and car hire online, and prepares a complete itinerary that can be displayed online or by email,” he said.
In September, Gulf Air is set to open the first worldwide customer contact center in Oman, where a dedicated professional team will handle reservations, ticketing, customer queries and complaints from customers throughout Gulf Air’s Middle East region.
The call center to be operated in co-operation with Omantel will be located in the modern Knowledge Oasis Complex in Rusayl, where it will complement the Sultanate’s communications infrastructure and be a showpiece of technology. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
