Hilton International’s Dubai-based Reservations Call Center handled overwhelming call volumes in 2002. The response from travel agents, corporate bookers, and members of the public has exceeded expectations, with callers making reservations both within the Middle East region and further afield.
Further growth is expected this year as more travel agents and travelers familiarize themselves with Hilton Reservations Worldwide's simple and quick booking processes. “We now average 700 calls a month, primarily covering redemption bookings and enrolment for members in the UAE, Kuwait, Saudi Arabia, Bahrain and Egypt,” said Manager of Hilton Reservations Worldwide, Anish Bhatia.
Hilton Reservations Worldwide was established in Dubai in 1996 - currently residing in Hilton's regional headquarters at Dubai Internet City (DIC). The reservations hub is staffed by a team of multi-lingual professionals, providing information and assistance in five languages, and offering toll free access to hotel bookings at over 2,400 Hilton hotels in more than 65 countries worldwide. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
