HP Middle East, the region’s largest technology and solutions provider, has conducted two successful seminars on IT Services Management (ITSM) in Saudi Arabia, attended by enterprise customers from across the Kingdom. The seminars, held in Riyadh on 25th April and Khobar on 30th April were designed to help IT decision makers in large Saudi companies understand how ITSM technology can deliver lower cost, flexible, and responsive IT infrastructures, able to adapt to change and deal with business realities.
Following global trends, enterprises in Saudi Arabia are today completely dependent on information technology for business success. IT service readiness can therefore have significant business consequences and yet many Saudi companies are ill-equipped to deal with business realities.
“Despite the continued investment in technology by the Saudi market, many large companies are actually not ready to deal with business realities, relying on outdated organisational structures, management systems, processes and tools,” said Juggie Govender, Education Business Manager, HP Middle East.
“For this reason, HP has taken its regional ITSM roadshow to the Kingdom. Our aim is to engage with IT decision makers in order to better understand their business issues and help them achieve synchronisation between business needs and IT capabilities, with the ultimate aim of lowering IT costs while improving business efficiency,” explained Govender.
IT executives attending the seminars learned how taking a broader business-IT perspective can help transform IT departments, making them more agile and less costly. Whether considering outsourcing IT processes or optimizing internal IT departments, HP ITSM expertise, best practices and record of success across the world can help IT managers make the right decisions regarding IT investment and cost reductions.
“Beyond attempting to lower IT centre costs, it is imperative that IT managers understand that their department must focus on service instead of technology, customers instead of users and the extension of new services to the entire enterprise. This requires a fundamental rethinking of the role of the IT department and a restructuring of its organisation,” said Govender.
The seminar agenda focused on how companies in Saudi Arabia can use ITSM to transform their organisation into trusted, respected service providers that are strategically aligned with business realities and that support change. Topics included an introduction to ITSM; the process of delivering quality IT services to businesses; and a high performance simulation game, giving participants first hand experience of how ITSM can drive business success.
