Instituto Curitiba de Informatica (ICI), a Brazilian government Information Technology (IT) organization, has selected VoIP Total Recording solution produced by NICE Systems for its Curitiba City contact center. ICI will capture Internet-based customer calls to comply with the Brazilian government mandate that all customer interactions with government agencies be recorded.
Israeli based ICI is using the NICE VoIP Total Recording system and Avaya IP switch implemented by Brazilian-based Wittel in its Curitiba City contact center, which receives more than 55,000 calls per month and has 110 agents. ICI selected the VoIP solution to support its Internet-based telephony recording needs.
"We needed a recording system that was reliable and scalable enough to meet our Internet-based call recording needs," said Adriano Mormul, IT manager of Instituto Curitiba de Informatica. "NICE is one of the only vendors offering this system today, and theirs has proven to be the best."
"This latest agreement with ICI in Brazil demonstrates NICE's commitment to lead with VoIP recording for both government and enterprise sectors on a worldwide basis," commented Koby Huberman, corporate VP of business development and strategic alliances at NICE Systems.
NICE Systems headquartered in Ra'anana, Israel, is an international provider of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets.
NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. — (menareport.com)
© 2003 Mena Report (www.menareport.com)
