Altitude Software, a global technology leader of contact centre solutions for Unified Customer Interaction™ (uCI), Tuesday announced that Future Communications Company (FCC), a leading provider of communication services in Kuwait and exclusive Nokia partner in the country, has implemented the Altitude uCI solution to provide enhanced wireless entertainment services to Nokia customers through the use IVR technology.
With the Altitude IVR module in place, FCC realized significant performance improvement benefits that included 80% boost in its interactive inbound services, after just 4 days of using the solution. The Altitude IVR module is part of the Altitude uCI suite, a platform independent contact centre solution with a universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat.
Future Communications Company is a leading provider of communications services in Kuwait. The company signed in 2002 a Value Added Agreement with Nokia Networks allowing FCC to deploy and implement Nokia GSM Network expansion projects for the mobile phone service providers in Kuwait and the region. Alongside these deployment activities, FCC also created a division named Future Solutions to provide innovative mobile software solutions in Kuwait. For instance, Future Solutions recently launched the future-club.com web portal to offer all types of mobile phone entertainment, such as logos, ring tones, wallpapers, greeting cards, etc. “Our products and services provide a solution for reaching attractive markets with revenue generating content and telephony applications,” commented Salah A. Al-Awadi, FCC General Manager. Today, FCC renders its services to prestigious companies including, Rotana Group, Kuwait Airways, Kuwait Finance House, Gulf Bank and The Investment Dar. (menareport.com)
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