Amadeus launches e-Support Centre to boost travel agent productivity

Press release

Published March 18th, 2012 - 10:58 GMT

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Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announced the launch of the Amadeus e-Support Centre to provide travel agents in Qatar with access to a wide range of learning content online.

Amadeus e-Support Centre is developed as an easy-to-search site that meet svarying learning and technical support needs.Originally launched in 2008 to provide 24/7 access to Amadeus support services, the portal is now available in six languages and hosts over 50,000 registered travel agency users in more than50 markets worldwide.

Wafiq al Wahidi, General Manager, Amadeus Qatar, said: “Online self-service and search technologies have become an integral part of the travel experience necessitating further enhancement of the customer service experience. The Amadeus e-Support Centre provides round-the-clock access to a wide range of support materials. The launch of the solution under scores our commitment to consistently develop new solutions that benefit travel agents and equip them with tools to better serve their respective customers.”

Presenting all content in one site,the e-Support Centre enables agents to seek assistance through browsing solutions and searching for cryptic entries or error messages. In addition, the how to and troubleshooting solutions, as well as self-service tools and online log cases are also accessible.

Complete with learning content including User and Product Guides, Quick Cards, Course Guides, as well as Technical Manuals and Videos, the e-Support Centre allows agents to browse and search for learning materials, access the Amadeus training catalogue, and enroll for courses. In addition, the portal features show me videos on key topics specifically developed to maximize knowledge retention.

Background Information

Amadeus

Travel broadens horizons, creates connections and builds economies. Travel powers progress. And Amadeus powers travel.

We build the critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience, billions of times a year, all over the world.

We've been doing it for more than 30 years, and we're just getting started. Innovating. Moving fast. Working with customers and partners to power better, more rewarding journeys. Leading the industry forward to shape a better future of travel