BisB Succeeds in Rectifying Technical Issue in Less Than 12 Hours

Press release
Published September 28th, 2021 - 08:06 GMT
BisB Succeeds in Rectifying Technical Issue  in Less Than 12 Hours
Bahrain Islamic Bank
Highlights
Bahrain Islamic Bank (BisB) systems faced a technical issue on Sunday, September 26, which led to system malfunctions in the Bank’s ATMs, digital platforms and BenefitPay application.

Bahrain Islamic Bank (BisB) systems faced a technical issue on Sunday, September 26, which led to system malfunctions in the Bank’s ATMs, digital platforms and BenefitPay application. The IT team were able to rectify the issue and resume operations across all banking services in less than 12 hours.

BisB was keen to immediately notify customers of this emergency glitch, informing them through the bank’s social media channel and its text messaging service that the issue has been resolved and services have become available once more.

BisB emphasized that the temporary outage of some of its services was not in any way a result of any cyber-attacks, as has been erroneously exchanged by certain unprofessional and haphazard social media posts. The Bank reassures its customers that it takes information security very seriously and will continue to strive to safeguard its systems and customer records. Furthermore, BisB sincerely apologizes to its customers for any temporary inconvenience caused by the outage and thanks customers for their loyalty and support.

Background Information

Bahrain Islamic Bank

Incorporated in 1979 as the first Islamic bank in the kingdom of Bahrain, and the fourth in the GCC. Bahrain Islamic Bank (BisB) has played a pivotal role in the development of the Islamic banking industry and the Kingdom’s economy. The Bank operates under an Islamic Retail banking licence from the Central Bank of Bahrain and is listed on the Bahrain Bourse.

At the end of 2016, the Bank’s paid up capital was BD 101 million, while total assets stood at BD 1042 million. The Bank’s modern branch network comprises 5 branches, 4 innovative financial malls, and 56 ATMs located throughout the Kingdom. A steadfast focus on continuous innovation, strong corporate governance and risk management, employee development, and the use of state of the art technology to deliver superior customer service, has cemented Bahrain Islamic Bank’s position as the leading Sharia’a – compliant bank in the Kingdom.

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