Burgan Bank enhances mobile banking services

Press release

Published March 28th, 2012 - 08:28 GMT

Al Bawaba

Burgan Bank announced today the launch of new and improved Mobile Banking SMS Service in its commitment to deliver the best and easy to use services to its customers. The new service offers a number of added value features that are exclusive to Burgan Bank as part of its continuing innovation to providing the fastest and most convenient responses to customer inquiries. With the exception of the bank’s Premier Banking Customers, an annual fee of KD10 will be applied to receive alerts for credit updates, cheque clearances, and further debit alerts.

“The service will be made available for new and existing customers starting on 1^st of March. Customers who wish to add this new enhancement to their services bouquet will need to complete an application form, which is available at all branches and can be downloaded from Burgan Bank’s website.

Muneera AL Mukhaizeem , Burgan Bank’s Chief Retail Banking Officer-GM said: “We are committed to delivering better and enhanced services for our customers, providing more flexibility when requesting any banking detail they wish to seek simply by using their mobile phone. We believe customers will be delighted with the ease of use and the convenience of this new service. The new and enhanced mobile banking service is available in Arabic or English.”

In mobile banking there are two types of alerts, the “Push” and “Pull”. With “Push alerts”, customers receive Short Messaging Service (SMS) alerts for select transactions as and when they occur. These include salary credit alerts, account debits, account credits, credit card transactions, fixed deposit maturity, and cheque clearances. “Pull alerts”, on the other hand, is a service where specific and up-to-date details are requested, such as account balance, loan outstanding amount, and credit card outstanding balance.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.