Burgan Bank Receives “Best Client Service” Award at MEED MENA Banking Excellence Awards 2025

In the latest testament to its strategic commitment to excellence, Burgan Bank has been honored with the “Best Client Service” award at the MENA Banking Excellence Awards 2025 – Wealth & Private, under the “Client Service & Relationship Management” category, for its exceptional commitment to a client-first culture. Organized by the Middle East Economic Digest (MEED) – a preeminent business intelligence service providing news, analysis, and data on the Middle East and North Africa – the annual awards celebrate the financial institutions that excel in offering personalized advisory services, innovative wealth solutions, and comprehensive family office support. 

Accepting the award on behalf of Burgan Bank at the annual awards gala held in Dubai, UAE, was Mr. Meshari Shehab, General Manager – Private Banking and Wealth Management at Burgan Bank.

Mr. Meshari Shehab commented: “It is an honor to accept this prestigious accolade from MEED, a recognition that reaffirms the enduring success of our client-first mindset – one that places our clients’ goals, trust, and experience at the center of every relationship,” commented Mr. Meshari. “At Burgan Bank, we continuously invest in our people, our platforms, and our processes to deliver seamless, responsive, and high-impact banking solutions that elevate the private banking experience even further.”

He added: "This award also reinforces our focus on building enduring partnerships, enabled by empowered relationship managers, advanced digital capabilities, and an unwavering pursuit of client satisfaction.”

Burgan Bank was selected for the award following rigorous, independent evaluation of top-tier applicants from across the MENA Private Banking and Wealth Management industry. The judges commended the Bank’s exceptionally high client satisfaction score in 2024, its dedicated relationship manager model, and its ability to combine speed, responsiveness and omnichannel delivery. They further highlighted that continuous investment in staff training and client feedback mechanisms demonstrates the Bank’s leadership in elevating the private banking experience across the MENA region.

Driven by its unwavering pursuit to offer its Private Banking and Wealth Management clients best-in-class services and products, Burgan Bank continues to broaden its licensed capabilities under the Capital Markets Authority (CMA). These include custodian, investment advisory, portfolio management, and unregistered securities brokerage licenses – collectively enabling the Bank to deliver a comprehensive suite of high-quality, value-driven financial solutions.

In parallel, the Bank continues to enroll its dedicated CMA-registered advisors and relationship managers in year-long training under the umbrella of its Investment and Wealth Management Academy. This initiative ensures that every advisor is equipped with deep knowledge of investment methodologies, market dynamics, and risk management approaches; empowering them to guide high-net-worth and ultra-high-net-worth clients in alignment with their unique portfolios, liquidity requirements, and risk appetite.

The MEED award comes following yet another recent accolade that Burgan Bank received at the 12th Arab Awards and Commendations of Excellence, organized by the World Union of Arab Bankers (WUAB), for its “Excellence and Leadership in Wealth and Credit Management Services in Kuwait for the Year 2025”. Other awards include the Global Private Banker MEA Awards 2024, where the Bank received the “Best Private Bank for Credit” award, the “Best Private Bank for Fixed Income Securities” award, and the “Best Private Bank for High-Net-Worth (HNW) Clients” award. Burgan Bank also won the 2024 Visa award for “Best-in-Class Premium Active Cards Growth in Kuwait” for its continued efforts to promote innovation and deliver an exceptional banking experience for distinguished customers.