Burgan Bank Sets a New Benchmark for Employee Development in Kuwait with Personalized Digital Learning Program

In a bid to maintain its leading position as an Employer of Choice that consistently caters to its employees’ need for growth, Burgan Bank announced the deployment of the AI-guided soft skills development platform, CK Connect from CrossKnowledge Wiley. The new development initiative, which is the first of its kind in Kuwait, aims to aid Burgan staff in advancing at their own pace and in line with their personal needs and interests. This comes as part of Burgan Bank’s efforts to offer a comprehensively outstanding experience for its employees and, in turn, for the customers they serve.

The personalized digital learning and development program, delivered in partnership with IQuad Learning Solutions, adheres to the modern need for tailored, self-paced development – an approach that has proven effective in raising employees’ autonomy and ownership of their learning curve and growth. In addition to the benefit reaped by the employees, CK Connect serves as a data collection and analytics tool that provides managers with detailed insights into their teams’ interests, development, and capacity. With a rich base of data-driven insights, CK Connect further enables managers to utilize their teams’ full potential, allowing them to raise their performance and the Bank’s overall quality of service and products. 

Commenting on this forward-looking initiative, Mrs. Halah El-Sherbini, Group Chief Human Resources and Development Officer at Burgan Bank, said: “As a leading institution in the banking and finance sector, we are quite aware of the value of our employees and the importance of effectively updating our solutions, adopting modern trends, and adapting to technology advancement while investing in them. Of all the capital that impacts our institutional growth, investing in our human capital is, by far, the most valuable and course-defining. Thanks to the AI-guided adaptive technology of CK Connect and its integrated All Types™ assessment, we are now able to track our employees’ strengths, performance, and improvement in a timely manner that guarantees consistent growth across all levels.”

On her part, Mrs. Ghada El-Kadi, Unit Head of Learning and Talent Development at Burgan Bank, said: “The success of any institution rests, first and foremost, on the shoulders of its staff; the more enabled and fortified with knowledge and skills they are, the more solid and unshakable the institution is – in times of prosperity and adversity alike. That is why it is a core goal at Burgan Bank to ensure that our employees are constantly learning and advancing, both on the personal and professional levels.” She added: “Through CK Connect, Burgan has made a progressive leap in catering to its employees by offering a more effective and engaging learning solution put at the service of our strategy. Thanks to a truly personalized approach and based on personality type and state of the art content, CK connect from CrossKnowledge allows us to coach learners on the skills of the future and efficiently roll out our leadership framework and corporate values.”

This new experience offered through the IQuad Learning Solutions platform in its first stage, allows for a highly engaging discovery of self and others, to understand people’s preferences and differences within the team and analyze conflicts that might have previously been puzzling. It also allows for increased positive collaboration, productive discussions, and project success.

It serves to note that the CK Connect program is an extension of Burgan Bank’s continuous efforts in advancing the skills and knowledge of its staff across all employment grades. This vital strategy aims to enhance employee performance and help retain the best talents.