Business Excellence Awards 2017 Winners to Be Declared on April 24

Press release
Published April 22nd, 2018 - 08:28 GMT
Shaikha Ahmed Al Bishri, Director of the Business Excellence Department in DED.
Shaikha Ahmed Al Bishri, Director of the Business Excellence Department in DED.

Under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, Dubai Economy will announce the winners of the 2017 Business Excellence Awards – the Dubai Quality Award (DQA), Dubai Human Development Award (DHDA), and Dubai Service Excellence Scheme (DSES) – at a ceremony to be held at Dubai Opera on Tuesday, 24th of April 2018. The Awards are part of DED's efforts to promote quality and excellence as a catalyst for sustainable growth in the business sector.

The 2017 Business Excellence Awards added a new appreciation category under the Dubai Quality Award framework for business councils and groups. It’s part of the Business Community Engagement initiative and aims to enhance our relationship with the business community groups. The new category look at how the business groups engage their members, offer value-added services and lead the industry segment they are in.

A special recognition will also be awarded to DSES winners who apply the Happiness Meter, a metric introduced to interactively measure the level of customer happiness as part of the Happiness Agenda approved by HH Sheikh Mohammed Bin Rashid Al Maktoum.

Shaikha Ahmed Al Bishri, Director of the Business Excellence Department in DED, said: “In line with the commitment of His Highness Sheikh Mohammed Bin Rashid Al Maktoum towards excellence, the Business Excellence Awards have witnessed a steady increase in the number of participants from the public and private sectors over the past years. The 2017 cycle of the Awards has seen a 30% increase in the number of applicants, which demonstrates the level of consolidation the concepts of quality and excellence have reached as an incentive for businesses to grow and achieve sustainability”.

All institutions operating in the UAE should have the opportunity to be recognised for excellence regardless of their activity or sector, whether public or private. It will encourage institutions to pursue further excellence and provide the best services in line with the directives of the leadership as well as the government in Dubai to promote and sustain quality as a strategic advantage in doing business.

Since its launch in 1994, the DQA has enjoyed the patronage of H.H. Sheikh Mohammad Bin Rashid Al Maktoum, who has been instrumental in driving the quality movement across the private and public sectors in the emirate. The DQA is the single most valuable framework for companies to implement a quality strategy to improve their effectiveness by involving all employees to meet objectives and achieve customer satisfaction at optimal costs.

The DQA winners are honoured in three categories - the Gold Category, the Dubai Quality Award, and the Dubai Quality Appreciation Award (DQAA). The awards will be distributed in key sectors – manufacturing, finance, professional, tourism, services, trade, construction, higher education, healthcare, free zones, transportation, logistics and entertainment.

The Dubai Human Development Award recognises the long-term commitment of the private sector to the development of human resources. It offers them the chance to develop and build career paths. DHDA is given in three categories – the Gold Category, the Dubai Human Development Award and the Dubai Human Development Appreciation Award (DHDAA). The award covers the trade, manufacturing, construction, professional, services, tourism, higher education, healthcare, financial services, free zones, transportation, logistics and government sectors.

The Dubai Service Excellence Scheme is a one-of-a-kind initiative that aims to gain customer confidence and to make the experience of shopping in Dubai a pleasurable one. The scheme encourages, recognises and rewards businesses that keep Dubai at the cutting edge of best business practice. DSES seeks to maintain Dubai's reputation for adopting best business practices by ensuring that its members adhere to a code of ethics that ensures customer confidence. Participants in DSES are honoured in two main categories: the best outlet, and the best brand.

Background Information

Department of Economic Development

The Department of Economic Development (DED) is the government body entrusted to set and drive the economic agenda of the emirate of Dubai, UAE. The DED supports the structural transformation of Dubai into a diversified, innovative service-based economy that aims to improve the business environment and accelerate productivity growth.

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