Captains receive over 1.2 million AED after Careem and Hala match Customer tips during Ramadan

Press release
Published May 13th, 2022 - 08:11 GMT
Captains receive over 1.2 million AED after  Careem and Hala match Customer tips during Ramadan

In the spirit of generosity during the holy month of Ramadan, Careem and Hala matched all Customer tips made on the app across the UAE, Pakistan, Jordan, Qatar, Kuwait, and Bahrain to recognize the hard work of ride-hailing and delivery Captains. The total amount of customer tips collected across Careem and Hala, and then doubled by the companies, amounted to AED 1,293,929 (US $352,280).

 “We want to thank our Customers for their generosity to Captains during the holy month of Ramadan,” said Bassel Alnahlaoui, Managing Director of Mobility at Careem. “Our Captains work hard to simplify people's lives every day and we are pleased to deliver AED 1,293,929 to them  by matching tips across the UAE, Pakistan, Jordan, Qatar, Kuwait, and Bahrain.”  

Basil Hovakeemian, CEO of Hala, added: “We are proud of our Captains who work tirelessly to bring people together during the holy month of Ramadan. It means a great deal to us that our customers can acknowledge the dedication and hard work our Captains put in each and every day”.

Customers tipped Captains on the app for rides after the completion of a ride and for food and grocery deliveries at order checkout. Careem and Hala then matched the amounts tipped, putting both 100% of each Customer tip and another 100% match in each Captain’s weekly pay throughout the month.  

During Ramadan Careem also paused orders for food in all markets for 30 minutes to enable Captains to break their fast during iftar time.  

The Careem multi-service app is available on the Apple App StoreGoogle Play, or via direct Android download

Background Information


Careem is the technology platform for our region. A region of over 600 million people that extends from Morocco to Pakistan, Turkey to Sudan. It’s an area of the world that up until now, has largely missed out on the transformational power of the internet revolution – but through its ambition and focus is catching up fast. Half of the population are under 25, and the same amount are connected to the internet yet only a small proportion have bank accounts, access to public transport and critical infrastructure.


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