Daman opens all-Emirati call centre for Thiqa members

Press release
Published January 7th, 2013 - 07:48 GMT

The National Health Insurance Company-Daman has announced the opening of its first call centre in Al Ain that will be fully dedicated to members of its Thiqa program and operated entirely by UAE nationals.

Located initially within Al Ain’s Thiqa branch, the new centre is an extension to the existing 80-member team operating within Daman’s main 24-hour call centre which is one of the largest in-house operations by an insurer in the region and caters to more than 2.3 million members.

The new centre is able to handle 600 calls per day operating between the hours of 8am and 4pm. Calls outside those hours and during peak times are seamlessly diverted to the main call centre, ensuring a quick response to members at all times.

The Al Ain call centre is part of Daman’s latest Emiratisation drive to create more job opportunities in Al Ain for UAE nationals; further rolling out Daman’s current opportunities available at the Thiqa and Daman branches in Al Ain.

Daman’s Chief Executive Officer, Dr. Michael Bitzer said, “While the Emirati-staffed call centre in Al Ain is a great addition to the services Thiqa members enjoy, it also serves as a key pillar in our Emiratisation strategy which aims to create job opportunities for Emiratis and develop them as future leaders of our industry.”

In 2012, Daman opened its first branch in Madinat Zayed, which supports creation of job opportunities in the Western Region and the development of UAE nationals from the region to take on different positions within the branch. The company has also signed an agreement with the Higher Colleges of Technology (HCT) to establish the Daman Institute for Health Economics with the aim of developing Emiratis to lead the health insurance industry.

“With the new call centre in Al Ain, the Madinat Zayed branch in the Western Region and, of course, our headquarters in Abu Dhabi city, Daman offers a wide range of opportunities across the Emirate, making entry into the health insurance sector more accessible for people from every area.” Dr. Bitzer concluded.

Over the coming months, Daman plans to relocate its current branch for Basic and Enhanced plan members in Al Ain to a larger office that can accommodate more clients and create further job opportunities for Emiratis. 

Background Information

The National Health Insurance Company – Daman

The National Health Insurance Company – Daman is the UAE’s leading specialised health insurer, providing comprehensive health insurance solutions to about 3 million members in the UAE.

Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re.

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