Daman opens claims database for members

Press release
Published April 26th, 2012 - 05:59 GMT

The National Health Insurance Company, Daman today announced that its 2.1 million members have access to their insurance claims history. Designed to promote transparency and generate member awareness on health insurance costs, the service is the first to be offered by a health insurer in the region.

The online database accessible through the members’ online profile will allow members to review their claim history, encouraging users to become more involved in their insurance practices.

Daman Chief Executive Officer, Dr. Michael Bitzer said: “Daman’s online claim database service is an incredibly unique offering, and we are proud to be the first health insurance provider in the region to launch such an initiative. This is an innovative concept for the insurance industry, and one that promotes transparency while working to curb insurance fraud and abuse.”

Upon accessing the claims database, members will see the number of claims made, overall cost of claims spent on their policies for the year and their share of payments. Each year is broken down into quarters, each with its claims amount summary, and finally each quarter’s activity is presented in a report.

The report includes information on costs of treatment and medications, name of the medical service provider or pharmacy claiming on behalf of the member and the claim reference number for members to use for enquiries.  Each report can be printed or downloaded as a PDF file.

Online claim referencing works seamlessly with Daman’s award-winning online services, which include and advanced system for submission and tracking of claim reimbursements. The database is accessible over a secure connection to protect this sensitive information.

Daman Chief Services Officer, Mr. Peter Bauer added: “Offering members access to our intricate database through a website interface was a lengthy, difficult process; especially when taking online security into account. We truly hope that our members will see the value of having this information available to them. They are now able to have a clear overview on their claims history and the costs associated with it.”

Background Information

The National Health Insurance Company – Daman

The National Health Insurance Company – Daman is the UAE’s leading specialised health insurer, providing comprehensive health insurance solutions to about 3 million members in the UAE.

Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re.

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