Dell expands availability of Premium Support for PCs to consumers in 110 Countries across Asia-Pacific, Europe, the Middle East, Africa and Latin America

Press release
Published May 11th, 2016 - 08:55 GMT
Dell
Dell

Dell today announced the availability of Premium Support, a service for consumer PCs that dramatically improves the customer experience through simplified, hassle free support. Currently offered in the US and Canada, it is being made available in 110 additional countries across Asia-Pacific, Europe, the Middle East, Africa and Latin America. Premium Support provides 24x7 anytime, anywhere access to expert technicians, onsite service after remote diagnosisand the first and only proactive automated support for consumer PCs and tablets.1, 2

Powered by Dell’s innovative, award-winning SupportAssist technology, Premium Support automatically detects both hardware and software issues and proactively alerts consumers when they occur. SupportAssist also enables Dell’s technicians to initiate contact6 with customers and begin resolving the problem, often before they even know an issue exists.  

Key features:

Premium Support was designed to meet the needs of today’s consumers and significantly reduces the time it takes to resolve common hardware problems with 59 percent fewer steps in the support process and 86 percent less time on the phone with tech support.3 Key features include:

  • 24x7 support access by phone or online2
  • Onsite service after remote diagnosis within 1-2 business days4 
  • Single resource for hardware and software expertise
  • Proactive resolution of issues automatically detected by SupportAssist technology
    • Comprehensive software support and collaborative assistance for preinstalled software titles like Microsoft Office, Explorer, Outlook, and more
    • Help and “how to” for network connectivity, printer setup, back-up, anti-virus set up, operating system upgrades and more

Supporting quotes:

"Through research we conducted, our customers told us their top priorities when it comes to support are timely and efficient service delivery, knowledgeable service staff, and coverage of both hardware and software issues,” said Doug Schmitt, vice president and general manager of Global Support and Deployment at Dell. “With Premium Support we’re serving customers on their terms with 24x7 support from highly trained technicians in the method they prefer and onsite support when they need it. They can rest easy knowing Dell experts stand behind them no matter where in the world they may be.”

Availability
Premium Support is available today in 109 countries on Dell Inspiron and Alienware systems and in Japan on May 10. Premium Support for consumers buying XPS systems will be available on July 12. The support service will also be available for purchase at participating retail stores later this year.5

In the United Arab Emirates and many other countries, the service will be available as the first comprehensive support upgrade from Dell’s basic hardware support.

For more information, visit www.dell.co.uk/premiumsupport. 

Background Information

Dell

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Contact Information

Dell
Building 3,
3rd Floor,
Dubai Internet City,
P.O. Box 500111
Dubai,
United Arab Emirates
Fax number
+971 (0) 4 391 8792

الأميرة بياتريس تُغرّد ردّاً على كريسي تيغن.. والأخيرة "مصدومة"!

Published February 23rd, 2019 - 01:32 GMT
الأميرة بياتريس وكريسي تيغن
الأميرة بياتريس وكريسي تيغن

في تبادل تغريداتٍ فريدٍ من نوعه حصل يوم أمس الخميس، لم تتوقّع "عميدة" تويتر الممثلة العالمية "كريسي تيغن" أن تحصُلَ على ردٍّ ملكي من قِبل الأميرة بياتريس.

كعادتها، تُغرّد كريسي تيغن بكُلّ شيءٍ يخطر على بالها، وفي يوم أمس كتبت عبر حسابها في تويتر بأنّها تُحب الاسم "بي"، عِلمًا بأنّ لقب الأميرة بياتريس هو Bea، فقالت: "بي اسمٌ رائع، أرجو من أحدٍ منكم أن يُسمّي ابنته بي، فأنا لستُ مُستعدّةً لابنةٍ أخرى، وجون يرفض فكرة تبنّي كلبٍ جديد، وأنا سأكون والدتها بالمعمودية".

وما إن كتبت كريسي هذه الكلمات، حتّى بدأ المُتابعات بنشر صورِ بناتهن اللواتي يحملن الاسم "بي"، بل ووعدها آخرون بأنهم سيُسمّون ابنتهم المُقبلة "بي"، ليأتّي الرّد المُفاجئ من الأميرة البريطانية "بياتريس" قائلةً: "سأعشق أن أكون ابنتك بالمعمودية".

صُدمت تيغن من رد الأميرة غير المُتوقّع، وما كان منها إلّا أن تكتُبَ هذه الكلمات ردًّا عليها "يا إلهي.. يا إلهي.. يا إلهي" من شدّة الصّدمة، بل وصُدم مُتابعوها معها، فرد الأميرة أدخلهم في دهشةٍ إيجابية، إذ قال أحدهم: "انظروا من عاد إلى تويتر"، وقال آخر: "هل تستطيع ذكر ثنائي أكثر أيقونية من هذا"، وعلّق ثالث: "عميدة تويتر وسموّها الملكي الأميرة بياتريس.. هذا أفضل تفاعل رأيته على تويتر.. سلّمي لي على كيت".


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