Digital Transformation at Emirates Specialty Hospital Creates Better Patient Care Pathway With Alcatel-Lucent Enterprise Solutions

Emirates Specialty Hospital (ESH), the premium multi-specialty healthcare services provider, has unveiled a new state of the art network and communications infrastructure to deliver outstanding patient care. Built and designed in collaboration with Alcatel-Lucent Enterprise the converged IT infrastructure includes unified communications & collaboration, data networking and wireless solutions, offering a secure, robust and high performing hospital network that reinforces the healthcare provider’s world class patient care facilities. TUQNIA, an authorized partner of Alcatel-Lucent Enterprise in UAE, was responsible for the deployment services.

Located in the heart of Dubai Healthcare City, ESH aims to create the highest quality healthcare delivery ecosystem as an integral part in improving the country’s overall health and quality of life. With over 350 international medical and support staff, ESH employs exceptional facilities specializing in treatment across multiple fields including Orthopedics, Spine Surgery, Bariatric Surgery, Urology, General Surgeries, Minimally-Invasive Surgeries, Obstetrics & Gynecology, ENT, Peadiatrics, Vascular Surgery, Dermatology, Colorectal Surgery, Cardiology, Gastroenterology, Plastic Surgery etc.

ESH is working to advance the UAE’s Medical Tourism agenda, by establishing new benchmarks in the international standards of healthcare and offering the most high-quality specialty treatments and medical services, to improve health and well-being across the wider region.

With an aggressive digital transformation agenda, powered by electronic medical records (EMRs), mobile applications, web based call center and innovative healthcare technology, ESH looked to implement a powerful converged network solutions that worked across and beyond their facilities, to provide both medical professionals and patients secure remote access to critical applications and data.

The Alcatel-Lucent Enterprise new networking architecture was designed to support and seamlessly integrate with the hospital’s next generation healthcare technology and cutting edge medical equipment. Through this Digital transformation, ESH staff and employees receive quicker access to Electronic Medical Records and mission critical applications to deliver better patient satisfaction.

In addition, the new highly scalable infrastructure provides the massive capacity and coverage required by the growing number of wireless clinical and non-clinical devices across the ESH network, while maximizing authentication and security.

The connected infrastructure helps ESH not only to improve the patient experience by providing them with a broad range of reliable and robust communication services, but also facilitates their nurses and other staff to collaborate quickly and on the move.

Designed to minimize IT complexity through a Unified Access solution that enables a “single pane of glass” management and visibility across the entire network – wired or wireless - resulted in 90% of the IT workload being streamlined. It is noteworthy to mention the single-vendor solution not only offers ESH with greater control over network status and operations, but generated CAPEX savings of over 35%, in less than 6 months.

Ala Atari, Managing Director & CEO, ESH said, “At Emirates Specialty Hospital (ESH), we strive to be one of the most modern hospital’s in the Emirate of Dubai, offering the most advanced and innovative treatments to patients across the UAE and the wider region. The ability to enable instant access to the best available resources, sending the right information to the right person at the right time, is critical to our operations and our ability to extend timely services and treatments to our patients. Together with Alcatel-Lucent Enterprise, we have successfully built the network infrastructure to do justice to our investments in next generation technology, enabling us to deliver 24/7 access to the critical care and information that our patients need.  The solution has helped us foster a powerful environment for collaboration and information exchange, while ensuring that our environment stay secure and available at all times.”

Amr El Hatter, Vertical Sales Manager – Healthcare, UAE & Oman, Alcatel-Lucent Enterprise commented, “The need to enable real time communications and collaboration is very critical for healthcare industry, where split second decisions can help to save lives and improve longevity. Emirates Specialty Hospital is a best practice example of how the right combination of automated, resilient and robust infrastructure can aid and empower the synergy between innovative healthcare technology and qualified medical professionals, to create new standards in healthcare services and patient care. We are proud to work with one of the leading names in international healthcare to create a purpose-built solution that is designed to change lives through the provision of effective and expedited specialty treatment and care.”