Dubai Customs honours 154 employees

Press release
Published May 23rd, 2012 - 09:11 GMT

Dubai Customs organised a ceremony on Wednesday May 23, 2012 to honour 154 employees who submitted suggestions that had been implemented at Dubai Customs during 2011 and collectively achieved financial proceeds estimated at about  AED 5 million. 

In his speech at the ceremony, HE Ahmed Butti Ahmed, Executive Chairman of the Ports, Customs and Free Zone Corporation, Director General of Dubai Customs, said that the number of implemented suggestions at Dubai Customs last year grew by 38% as compared to 2010.  Dubai Customs has generated financial proceeds exceeding AED 5 million by implementing these suggestions, raising the total suggestions’ generated financial proceeds to almost AED 109 million during the period from 2004-2011. 

“Dubai Customs is committed to follow the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who said “A culture of excellence and innovation must prevail in UAE society within all entities, segments and individuals, as the nation and its leadership are keen to cultivate creative and intelligent citizens capable of advancing the nation through willpower, determination and self-confidence”. Hence, Dubai Customs  encouraged its employees and customers to actively  interact with the suggestions system to seek excellence and innovation and to acknowledge the importance of ideas in improving and developing work aspects”, Mr. Butti pointed out. 

He stressed that the suggestion program at Dubai Customs dates back some decades when the employees and customers suggestions used to submit directly to the ruler of Dubai who was at time designated as the Director of Customs. The suggestion in the 1980’s, used to be submitted to the Director on paper. Later in 2004, the submission transformed to be processed online until recently updated to be known (Bader). It is worth to mention that Dubai Customs was one of the first Government Departments that implemented internal and external unified suggestion program which was inaugurated in mid-2011 by His Highness Sheikh Hamdan bin Mohammed AL-Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council. This year, in January, the Department launched an initiative to organize a yearly forum for the government agencies which participate in the employee and client unified suggestion system to share latest updates of its development. The Department has also founded a General Secretariat for this forum at its main building – Port Rashid. 

“The high response and interaction of employees and customers with the corporate suggestions scheme and their strive to submit constructive ideas that can enhance Dubai Customs reputation resulted in an unprecedented achievement for the Department worldwide as it is the first government department of its kind to be awarded the Platinum Category by the UK Ideas for its efficient suggestions system”, he maintained. 

At the end of the ceremony, Mr. Butti, along with Mrs Feryal Tawakul, Executive Director of Community Affairs and Government Partnership Division, recognised 154 employees, who submitted suggestions that were implemented at the Department last year.

 The recognition categories included the employee who submitted the highest number of implemented creative suggestions, best suggestion submitted by a team, departments that submitted highest percentage of implemented suggestions and best suggestions official. 

Their suggestions comprised ideas to develop customs work, boost inspection efficiency and leverage client satisfaction level, in addition to providing new services to employees to increase job satisfaction and meet their needs. 

Some of the most highlighted suggestions are the creation of a drugs bag that contains drugs-similar samples and tools used to consume them to train inspectors on efficiently carrying out self and luggage inspection operations, organising the first mass wedding for the male and female employees of Dubai Customs and choosing an employees’ representative who is elected annually and works as a communication link between employees and their management to solve their problems. 

Other distinguished suggestions included the purchase of vehicles for Dubai Customs instead of renting them leading to financial savings within the region of AED 2 million as well as the suggestion of launching “Ertibat” initiative, which aimed at activating communication with commercial attachés of Diplomatic Missions in Dubai and the Business Councils thereof. Such initiative has contributed to leveraging mutual dialogue with official and semi-official bodies responsible for regulating the relationship with business communities belonging to the countries that are associated with Dubai Customs in terms of trade partnerships and joint investment projects. 

Dubai Customs has kicked off the Ideas International Week activities between 13-17 May, 2012, under the theme “Present an Idea that would help make your day better at work”. The initiative was aimed at encouraging both employees and customers submit ideas that can contribute to the development and enhancement of work environment. 

These activities, which were dedicated to both employees and customers, comprised a number of workshops, brain storming sessions and awareness lectures. They were designed to motivate innovation and boost their contribution in upgrading the Department’s services to better serve them. Noteworthy, Dubai Customs is one of the first government departments to involve its customers in brainstorming sessions. 

Background Information

Dubai Customs

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide, turning it into a principal capital, business and tourism destination, as it facilitates smooth movement of legitimate trade and leverages economic and social development, the matter which is consistent with its slogan stating "gateway to Dubai’s prosperity", because prosperity is usually based on free trade through a safe, fast and practical environment to meet the needs of people and adapt to their requirements. This in addition to DC’s main role to protect society and borders against those who try to smuggle prohibited substances to or through Dubai threatening the community safety and security.

Contact Information

Dubai Customs Building
Mina Road
PO Box 63
Dubai, United Arab Emirates

PR Contact

Contact Name
A.Aziz Bin Hewaidan
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Contact fax
+971 (0) 4 345 0000

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