Dubai Customs receives a delegation from the Suez Canal Special Economic Zone

Press release
Published March 28th, 2016 - 10:53 GMT
During the event
During the event

Dubai Customs (DC) has welcomed a delegation from the Suez Canal Special Economic Zone (SCZone) in a bid to further boost bilateral ties between the UAE and Egypt. The visit was aimed at getting a hands-on look at Dubai Customs systems, procedures and in-house developed technologies, as well as exploring prospects for  fostering joint cooperation.

The DC Executive Directors, Abdullah Al Khaja of Customer Management Division and Saeed Al Tayer of Policies and Legislation Division, Shuaib Al Suwaidi, Intelligence Department Director, Mohammad Musabeh, Senior Manager Communications and Relations RILO, and Hala Al Yousfi, Senior Manager Regional and International Affairs; received the visiting delegation comprising  Dr. Ahmed Darwish, Chairman of SCZone, Abdel Qader Darwish, Deputy Head of SCZone and  Ms. Soha Mohamed Gamal, Follow-up Office Director of the General Authority of the SCZone.

Top-notch systems

The visitors were walked through different phases of Customs’ IT evolution which have led to the establishment of world-class trade facilitation and control processes and procedures. They were introduced to DC’s fully integrated system “Mirsal 2” in a presentation by Bader Al Kharoosi, Head of Solutions Delivery at DC IT Department, who showcased the grand capabilities of the system through paperless clearance of  risk-free consignments in less than two minutes prior to the physical arrival of goods.

The Egyptian delegates also learned about DC experience with the smart Risk Engine; a ground-breaking system capable of identifying and mitigating risks in the supply chain via multi-resources intelligence  feed. The Risk Engine system largely contributed to the automatic processing of 96% of Customs transactions in 2015.

Clients Happiness

Abdullah Al Khaja highlighted that DC’s smart applications and systems have made a notable contribution to the evident surge in clients happiness up to 95% as  per the happiness  daily meter during 2015. Al Khaja also introduced the SCZone delegation with DC’s latest updates on the Authorized Economic Operator (AEO) Program.


AED 11 billion trade transaction

Executive Director of Customer Management Division also affirmed DC’s keenness on boosting relations with Egypt as a key trading partner of Dubai, which is attested in the 22% growth of bilateral trade mounting up to AED 15.8 billion in 2014 compared to AED13 billion in 2013. Meanwhile the bilateral trade between the brother nations reached AED10.8 billion by the third quarter of 2015.

“During our meeting with our brothers from Egypt, we have discussed DC’s pioneering experience and means of cooperation in respect of the exchange of expertise and information at the Customs level. We are keen on cascading our expertise, accumulated knowledge and best practices to best serve the Egyptian Customs work,” Saeed Al Tayer said.

The visiting delegation also toured Dubai Customs Command and Control Center for a better view of the day to day Customs operations.   

Egyptian admiration

On his part, Deputy Chairman of SCZone Abdul Qader Darwish expressed his gratitude for the warm welcoming he and his colleagues received, and hailed DC’s ground-breaking initiatives. He said, “This visit was a good opportunity for us to get a closer perspective on Dubai Customs’ leading experience as an optimal benchmark and take away some best practices that would help enhance our Customs work in Egypt.” 

Background Information

Dubai Customs

Dubai Customs is one of the leading government departments taking part in enhancing sustainable development and promoting Dubai’s image worldwide, turning it into a principal capital, business and tourism destination, as it facilitates smooth movement of legitimate trade and leverages economic and social development, the matter which is consistent with its slogan stating "gateway to Dubai’s prosperity", because prosperity is usually based on free trade through a safe, fast and practical environment to meet the needs of people and adapt to their requirements. This in addition to DC’s main role to protect society and borders against those who try to smuggle prohibited substances to or through Dubai threatening the community safety and security.

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