Dubai Islamic Bank recognised for service excellence at Gulf Customer Experience Awards 2015

Dubai Islamic Bank (DIB), the largest Islamic bank in the UAE, announced today that it has been awarded the “Gulf Customer Experience Award” in the “Best Financial / Insurance Services: Banking and Investment” category at the inaugural Gulf Customer Experience Awards. The accolade recognises the bank’s leadership in providing the highest quality of customer service across the consumer and business banking segments. DIB received the award at the ceremony held recently at the Jumeirah Creekside Hotel, Dubai.

Celebrating the very best in customer service practices across various industries and categories, the inaugural Gulf Customer Experience Awards 2015 is based on the internationally-recognised model implemented by the UK Customer Experience Awards. Entrants for this program were assessed according to stringent evaluation criteria by a panel of advisors, industry leaders and practitioners.

For more than four decades, DIB has leveraged its unrivalled financial expertise and a relentless focus on innovation to deliver the highest quality of banking services for its customers. Testament to its efforts has been its ‘Smart Bank’ initiative, which is aligned with the Government’s ‘Smart City’ agenda. It provides customers a seamless and convenient banking experience, and is designed to meet the growing demand for digital banking services in the market. Additionally, with a network of 90 branches, the bank has continually remained committed to meeting, and exceeding, the needs of its base of over 1.6 million customers.

Commenting on the award, Sanjay Malhotra, Chief of Consumer Banking at Dubai Islamic Bank said: “We are very pleased to receive this award, which signifies our ongoing progress in promoting excellence and continually improving our customers’ banking experience. As one of the most progressive Islamic financial institutions in the world, this recognition reiterates DIB’s position as the leading provider of a comprehensive and an innovative range of banking solutions.

Looking ahead, we will aim to further build on our efforts in delivering the best customer service proposition in the market, as we look to promote the growth of Islamic banking in the country.”

This award builds on the recognition that DIB has received over the years for its banking services, including recent accolades for “Best Islamic Bank”, “Best Islamic Retail Bank”, and “Best Premium Bank – UAE” at the Banker Middle East Industry Awards 2015, as well as “Best Islamic Bank 2015” at the Global Islamic Finance Awards.