Emarat Service Station Staff Attend 349 Training Sessions during the year 2014

Emirates General Petroleum Corporation "Emarat" retail’s management has always been giving priority to training programs for its front-line staff, believing that the nature of their work requires direct and constant contact with customers.

The Retail Sales Department is directly responsible for managing the day-to-day operations of its service stations and their wide range of services and facilities, including Fuel, Convenience Stores, Bakeria, Car Wash, Lube Express and other related services.

The Retail Training team had organized during the last year 349 training sessions attended by many retail staff members, including new recruits.

According to Mr. Abdulla Hassan Al Noman, Senior Manager Retail Operations in Emarat, these training programs aim primarily at enhancing the capabilities of employees and developing their skills and technical abilities. The programs also aim at motivating workers and enhancing their know-how to provide customers with quality service, increase the level of their satisfaction, maintain competitiveness and improve effectiveness.

He added that the corporation immediately appraises employees’ performance after training, answers their queries and solves any problems they may face during the sessions. The objective is for them to grasp knowledge and stay up-to-date with latest development in the industry and to utilize the skills that they have acquired in a way that would be in harmony with the corporate vision and strategies.

Mr. Al Noman said that the sessions covered a variety of topics, including induction programs for new recruits, firefighting, customer service practice, improving operational skills, communication, minimizing inventory losses, basic food safety, fake currency detection, time management, and on-job related trainings.