Epson launches Express Service Centre at Sharaf DG outlets in Dubai and Abu Dhabi

Press release

Published April 24th, 2012 - 09:28 GMT

Epson

Epson has announced that it has launched its Express Service Centre at various Sharaf DG outlets in Dubai and Abu Dhabi, in line with its plans to achieve greater customer satisfaction. The Express Service Centre provides a full-range of customer-support services, including ink replacement, trouble-shooting, diagnosis and repair.

Epson Express Service Centres are located at Sharaf DG outlets in Deira City Center, Dubai Mall, Times Square Center and Ibn Battuta Mall in Dubai, and in Abu Dhabi Mall in the capital. Epson has assembled a dedicated team of highly trained engineers who have been deployed at the Express Service Centres to provide free professional advice to customers and conduct on-the-spot repair or replacement services.

Kevin Bateman, pre & post sales manager said: “The Epson Express Service Centre makes it easier for customers to access professional support services. Our strategic partnership with Sharaf DG is crucial in the success of this initiative, enhancing our ability to deliver premium-quality services and helping ensure optimum customer satisfaction, which is an integral part of Epson’s brand promise. The strategic location of the service centres is also in line with our continuing efforts to bring our products and services closer to our customers and ultimately enhance their experience with the Epson brand.”

Nilesh Khalkho, CEO of Sharaf DG said: “Sharaf DG with its spread of 20 stores across UAE and with aggressive plans for expansion will prove to be a successful partner for Epson. DG Help, the technical services arm of Sharaf DG has been providing installation, service and repair of IT products through its DG Help centres co-located at majority of our stores. Our well trained service engineers will ensure that the coming together of Sharaf DG and Epson will go a long way in providing excellent post purchase customer service for Epson customers in the market.”

To avail of the services at the Epson Express Service Centre, customers need only to bring the printing device with the ink cartridges installed, the proof of purchase and the warranty details.

Background Information

Epson

Since it was founded more than 70 years ago Epson has continued to produce innovative products and services based on its efficient, compact and precision technologies. As embodied by our "Exceed Your Vision" corporate tagline, we have focused our corporate ethos of creativity and challenge on exceeding the expectations of our customers around the world with the ultimate aim of becoming an indispensable company for both our customers and for society in general.

Company Profile

Sharaf DG

Since its inception in 2005, Sharaf DG has come a long way and achieved many milestones to become one of the leading powerhouse retailers in the region. UAE’s first ever Big-Box concept started its journey as a 15,000 sq ft electronics store in Dubai. The brand’s perseverance and hard work has paid off with 33 stores in United Arab Emirates, Bahrain, Qatar & Oman today and more in the offing. Subsequent to a merger in 2010 with our sister company, Sharaf DG now has formats such as DG4U and DG+ to add on to the Sharaf DG basket. While Sharaf DG4U stores are concept stores, smaller than the traditional large-scale DG outlets and designed to stock only the fastest moving models across all electronic and IT product categories, DG+ boutiques on the other hand are chic and sophisticated stores catering to luxury lifestyle seekers.