Fujitsu Recognized as Leader in Gartner Magic Quadrant for Managed Workplace Services
Fujitsu has been recognized as a Leader in the latest Gartner Magic Quadrant for Managed Workplace Services, Europe, for the fifth successive time.
The recently published report provides an understanding of the market for managed workplace services (MWS) and vendor offerings in Europe.
“Increasingly, organizations recognize that next-generation MWS are crucial to increase staff engagement, drive productivity and enable digital benefits,” Gartner’s analysts noted in the report.
“MWS are centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services. End User Outsourcing services traditionally took an IT-centric approach and provided support to a single corporate device per user, such as a desktop or laptop computer, normally at office locations and limited to corporate applications.
“However, the nature of work has drastically changed in the past decade. Most jobs today require intensive use of technology. They require most workers to be productive in several locations rather than just the office space and, in many cases, outside of regular business hours.”
Conway Kosi, SVP and head of Managed Infrastructure Services at Fujitsu EMEIA, said: “We believe this recognition from Gartner validates Fujitsu as a leader in MWS2and in our application of Artificial Intelligence (AI). We see AI as a crucial technology to unlock the strategic benefits of MWS and in a recent international study3 of senior business and technology decision makers commissioned by Fujitsu, 88 percent of participants said that the rise of AI and robotic automation will be one of the top three factors to shape their workplace in 2025.”
“We believe that Gartner has recognized that our significant investment in the Fujitsu Zinrai AI platform is enabling us to deliver rapid service performance improvement to our customers, with 15 percent of service desk contacts now being resolved automatically. To us, our ability to implement AI-driven, automated and predictive MWS capabilities translates into huge business benefits for our customers,” Kosi added.
Source: Trade Arabia
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.