Grand Hyatt Amman Activates Contactless Payment Method Smartlink in Collaboration With STS Payone

Press release

Published September 29th, 2020 - 05:25 GMT

Grand Hyatt Amman Activates Contactless Payment Method Smartlink in Collaboration With STS Payone

During the event

Highlights

Grand Hyatt Amman, in collaboration with STS PayOne, activated a contactless “PayOne SmartLink” payment method to eliminate physical contact between guests and hotel employees to maintain a safe transaction.

Stemming from the importance of providing world-class hospitality services, and maintaining a distinguished hotel experience in line with the raised standards of service triggered by COVID-19, Grand Hyatt Amman, in collaboration with STS PayOne, activated a contactless “PayOne SmartLink” payment method to eliminate physical contact between guests and hotel employees to maintain a safe transaction.

Through the SmartLink process, a secured link is sent to the guest by SMS and e-mail. By clicking the link, the guest can view an electronic invoice of the payment amount, enter his or her card information to complete the payment process and receive an immediate electronic receipt. The entire paperless process doesn’t involve a Point of Sale (POS) device, and can take place before guest arrival, during check-in or from the comfort of the guest’s room without exposing guest’s sensitive card data to the hotel staff.

Ashwini Kumar, the hotel’s General Manager said: “Grand Hyatt Amman continues to embrace the latest technological options available in the market to ensure the well-being of our guests and employees. Our purpose of care is a cornerstone for our actions which we take in delivering a personalized guest experience.”

Working with industry leaders on new measures, technology and experiences that care for guests and colleagues, Hyatt is committed to bring more flexibility to each stay. The PayOne SmartLink aligns with Hyatt’s Global Care & Cleanliness Commitment that takes comprehensive steps to implement new guidance, procedures and practices. By reimagining the hotel experience and taking additional steps, Hyatt’s focus on peace of mind and safety of guests is at the center of everything.

“We are pleased to be selected by Grand Hyatt Amman as they adopt the latest self-service hospitality trends that include contactless payments and digital messaging. Our solutions help hotels streamline their revenue collection while improving the guest experience,” explains Janti Abdallah, General Manager at STS PayOne.

Background Information

Hyatt

As one of the world’s top hospitality companies, Hyatt remains committed to caring for people so they can be their best.

As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.