Injazat recognized by Cisco for excellence in customer satisfaction in UAE

Injazat Data Systems, a leading Information Technology (IT) and business process managed services provider in the UAE, has announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Injazat for delivering outstanding customer service to customers in UAE. 

Injazat was recertified as a Cisco Gold Certified Partner in recognition of its exceptional ability to provide value-added services, ensure customer satisfaction and success, and effectively integrate Cisco Lifecycle Services into its offerings.  Only partners that have advanced unified communications, routing and switching, security and wireless LAN capabilities are eligible for Gold certification. 

“Customer service is a cornerstone of the Cisco Resale Channel Program.  We are pleased to recognize and congratulate Injazat for achieving outstanding customer satisfaction,” said Claire Jones, Channel Manager at Cisco UAE. 

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. 

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner. 

“We would like to commend the Injazat team for making this achievement possible. We would especially like to acknowledge the dedication and teamwork displayed by our Delivery Management and Network Services groups. By meeting the requirements of the Channel Customer Satisfaction Excellence program we have proven that we adhere to world-class standards whenever we deliver our products and services to our valued clients,” said Ali Al Neaemi, Chief Corporate Support Officer, Injazat Data Systems. 

“We are likewise proud to have passed the Gold recertification audit with flying colors. It is quite a challenge to maintain certification and the recertification process is very tedious, so again I would like to thank the Injazat team for its timely and valuable contributions. Our successes are the fruits of their untiring efforts to achieve Injazat’s vision of becoming the premier IT and business process services partner in the Middle East,” Al Neaemi added.