Interactive Intelligence receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine

Intelligence Group Inc. a global provider of unified IP business communications software and services, has received CUSTOMER Magazine’s 2013 IP Contact Center Technology Pioneer Award for its CaaS Small Center^SM solution.

The Interactive Intelligence CaaS Small Center^SM is a cloud-based communications solution for organizations with between 10 and 50 contact center agents.

CUSTOMER Magazine, published by global integrated media company TMC, selected Interactive Intelligence for its award based on CaaS Small Center’s^SM ease-of-use, sophisticated feature-set, and accessible price point for small contact centers.

“Technology is absolutely essential to managing a successful and efficient contact center, particularly small centers that typically must do more with less,” said TMC’s CEO, Rich Tehrani. “The Interactive Intelligence CaaS Small Center^SM has earned our Pioneer Award by giving these smaller organizations the same powerful core applications used by the largest global contact centers. This kind of advanced, yet affordable solution clearly distinguishes Interactive Intelligence as a technology pioneer and industry leader.”

CaaS Small Center^SM offers contact centers multichannel routing and queuing, interactive voice response, multichannel recording, reporting, and UC features for the enterprise, such as unified messaging and desktop conferencing.

Interactive Intelligence designed CaaS Small Center^SM with ease of use in mind. “CaaS Small Center^SM offers easy to understand service and pricing packages, along with ease of deployment and management,” said Interactive Intelligence chief marketing officer, Joe Staples. “We’ve also tried to totally eliminate risk for our customers by offering a free test drive and a guarantee to be up and running within 15 days. To further reduce financial and operational risk, CaaS Small Center^SM hasno long-term contractual requirements.”