Interactive Intelligence to host “2012 Key Contact Center Trends and Priorities” Web Event

Interactive Intelligence Group, a global provider of unified IP business communications solutions, is hosting a no-cost Web event titled, “2012 Key Contact Center Trends and Priorities: How You Can be Ready.”

This 75-minute Web event will be held Tuesday, Jan. 31 at 8:30 p.m. Gulf Standard Time (GST)/ 11:30 a.m. Eastern time (EST).

The webcast, already attracting more than 900 pre-registrants, will feature Forrester Research Inc. principal analyst, Art Schoeller, who brings with him 35 years of experience in the computer, communications, and software industries.

This webcast is designed for call center managers, customer service VPs, and anyone in charge of managing the customer experience. Trends covered will include cloud-based delivery models, incorporating multichannel communications, the role of mobile devices, and more.

Also presenting will be Interactive Intelligence senior VP, Joe Staples, who has 30-plus years of experience in the communications technology industry.

“We designed this webcast to help contact centers answer the central question: ‘How can I leverage the latest technology trends to both drive down costs and boost customer satisfaction?’” Staples said.

This webcast will feature an extensive Q&A, with presenters on the panel being joined by industry veterans, Sheila McGee-Smith, founder of McGee-Smith Analytics; and Don Van Doren, founder and president of Vanguard Communications. The concluding Q&A session will enable attendees to submit questions to panelists.

All webcast attendees will receive a free copy of the Interactive Intelligence contact center automation enewsletter, which features the latest Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report.