Jacky’s Middle East highlights products for better queuing management experience in the region

Aiming to transform the queuing management experience of companies in the public and private sectors in the region, Jacky’s Middle East LLC, the distribution arm of Jacky’s Group of Companies, introduces a Self-service Kiosk and two new products from its flagship product range, QMS, at Gitex Technology Week 2011.

Displaying for the first time, SK400 is the first-ever self-service kiosk integrated with Queue system that has optional user identification through card and biometric reader including internet ready interactive multifunction kiosk that is ideal for electronic form filling. SK400 has fully integrated embedded controller with on-screen keyboard and voice feedback.

“With the UAE implementing the National ID card, SK400 is a big step for customers doing transactions in banks and government offices as it allows customers to just insert their ID, which automatically integrate personal information to the central host in headquarters through secured data link. This reduces the time for customers in filling up and completing forms from banks accounts, government visas, passports and others, to be done in approximately 10 minutes,” said Wajid Abbas Naqvi, Divisional Manager-VMSD, Jacky’s Middle East.

Also on display during Gitex are the QMS600i and QMS500i products that highlight integration and green elements. A first in queue management technology, key functions of customer management, information display or digital signage, and customer feedback are all integrated in a single system in these latest products.

“Like many other products that are going green, the QMS600i and QMS500i are the first in the industry to incorporate the concept of green queue management system. It has a ticket-less function wherein thermal paper tickets are replaced with new customer identification and recognition techniques,” Naqvi said.

“Among the techniques is the SMS-feature wherein customers will receive sms or call five minutes before their time in the counter allowing them to do other tasks while waiting for their turn. Furthermore, with the key functions all integrated in these products, our customers will have better experience and effective advertisement,  improved corporate management of branches and efficient customer relationship management,” he added.

The new product series cater to both high-end customers, who require top-of-the-line functions and superb product design that blends well with modern customer service areas, and to those who prefer to start with smaller systems that are cost effective and yet uncompromising in system performance. 

Furthermore, Gitex visitors will also find new range of Currency Counting Machines introduced by Magner International and Masterworks Automodules. Live demonstrations of other products, distributed by Jacky’s Middle East such as a range of Visitor Management Solutions, and Interactive Multimedia Display (IMD), will also be showcased at the stand.

Jacky’s Middle East will be present Stand number A4-1, Hall 4 of the Dubai International Convention and Exhibition Centre from 9-13 October 2011.