Juma Al Majid Est. scoops prestigious dealership Award

Press release

Published May 25th, 2015 - 06:32 GMT

Axel Dreyer, President Hyundai UAE

Juma Al Majid Est., exclusive distributor of Hyundai Motors in the UAE, has had the excellence of its customer service operations recognised with a prestigious company award. The organisation was bestowed ‘Global Best Customer Satisfaction Award 2014,’ an accolade issued by Hyundai Motor Company in recognition of its outstanding achievement in customer servicing over the last year. The award was presented to the group during the 2015 Hyundai Global Dealer Convention, which was held in Dubai.

“It was an honour to have received such important recognition for our team’s performance in customer servicing throughout 2014 and we are delighted to accept it on behalf of everyone at Juma Al Majid Est, Hyundai UAE, all of whom have contributed to Hyundai UAE’s ongoing success,” said Axel Dreyer, President Hyundai UAE. “We work tirelessly as a team to deliver the very best service to our valued customers through our Hyundai UAE showrooms, which this award confirms as being of the highest degree of excellence,” he added.

Juma Al Majid Est.’s Hyundai UAE overall level of customer service in its operations impressed the Hyundai award judges, with the company’s launch of the Hyundai DigitalStudio - the first fully digitalized car showroom in the Middle East - cited as a stand-out initiative. The facility promotes a more personalised customer consultation and enables the entire 360 experience for reviewing Hyundai cars offerings in one convenient space.

The company was also praised for its revamping of its existing showrooms to international designs and guidelines and benchmark practices to deliver outstanding customer experience. The new scope of services and groundbreaking initiatives that include the DigitalStudio are the fruit of more than three decades partnership between, Juma Al Majid Group and Hyundai Motor Corporation, the bonds of which were forged in 1983. The relationship has progressed the Hyundai name to be one of the foremost automotive brands in the UAE.

“Juma Al Majid Group is offering Hyundai customers in the UAE the very best showroom experience and one that enables an unrivalled level of service, which the award judges have acknowledged. It all forms part of our partnership strategy to make Hyundai the top tier automotive brand in the country by customer choice and one of the leading automotive business models in the region. Customer service is what will enable us to attain this position and this award affirms our excellence in this regard,” added Dreyer.

Background Information

Hyundai Motor

Hyundai Motor Company recognizes the importance and impact that automobiles have on society and mankind. It strives to play a role that extends beyond being a simple car manufacturer to become customers’ lifetime companion. It will build connections with customers by fulfilling its vision to become a “lifetime partner in automobiles and beyond” and participate in working “together for a better future” as a constituent of Hyundai Motor Group.

Company Profile

Juma Al Majid Group

Born of one man's vision, enterprise and drive, the Juma Al Majid group of companies had a modest start in the year 1950. After the passage of half a century, Mr. Juma Al Majid, founder and chairman, still remains the guiding light and inspirational force behind the organization's phenomenal success.
His simple but highly effective philosophy of satisfying customers, small or big, through a mix of honesty, integrity and social awareness has become ingrained in all aspects of the business and is truly responsible for the group's unrivaled success.
During the early years, the organization was primarily involved in trading activities. As the Emirates strengthened themselves into a single nation, a pressing need was felt to diversify in to other areas of commercial activity to contribute to the fledging nation's economy. For this, heavy investment was undertaken in the core sector of construction which has in the long run benefited both the country as well as the group.
Juma Al Majid partnership ventures' operate in the fields of shipping, construction, food-Imports, general trading, travel and other industries. The group is also active in financial investments and portfolio management across the region and globally.
With the growth of Dubai as the commercial hub of the region, the group has emerged a strong leader in all fields of its endeavor and is poised for even greater challenges and achievements that await it in the future.