KIB launches new Western Union Cash Pickup Service through its Mobile App

Kuwait International Bank (KIB) announced the launch of its new Western Union Cash Pickup service through the KIB Mobile App. The new service enables customers in Kuwait to send international money transfers digitally with just a few taps, while beneficiaries abroad can conveniently collect the funds in cash from Western Union agent locations across more than 200 countries and territories. This step aligns with KIB’s strategy to continue expanding its digital banking experience and provide innovative, accessible financial solutions that support customers’ evolving lifestyles.

Commenting on the launch, Laila Naserallah, Senior Manager of Product Development at the Digital Innovation and Data Intelligence Department at KIB, stated: “We are happy to expand our remittance offering through this new Western Union Cash Pickup service, giving our customers even more choice and convenience directly through the KIB Mobile App. Many families in Kuwait depend on fast and reliable international transfers, whether for family support, education, personal obligations, or urgent financial situations. This feature was designed to support that need with greater ease and flexibility.”

Naserallah highlighted: “The Bank continues to invest in digital services that deliver flexibility, speed, and convenience, while maintaining the highest security standards and supporting Kuwait’s transition toward smarter and more connected financial services. Our goal is to keep delivering customer-centric solutions that simplify financial transactions, save time, and offer instant access to essential banking services at any time of day.”

From his side, Amar Maqamess‏, E-Banking Manager at KIB, said: “This launch reflects our commitment to advanced, secure and scalable digital banking services. By integrating Western Union’s extensive global network into the KIB Mobile App, we are enabling customers to initiate international cash transfers within minutes, supported by enhanced security, real-time processing, and an intuitive user journey.”

Maqamess highlighted that the service is effective immediately, and is available 24/7, giving KIB customers around-the-clock access to international remittances through a secure digital channel. He added: “Through this feature, beneficiaries around the world can receive cash quickly and securely from any nearby Western Union agent, offering a practical solution for individuals living in markets where digital or bank transfers may be less accessible.”

The development and rollout of the Western Union Cash Pickup service were led by KIB’s Digital Innovation & Data Intelligence Department, in cooperation with the Retail Banking Department, ensuring a seamless and compliant transfer process that adheres to global security protocols and regulatory standards. This feature is part of a broader roadmap to enhance cross-border payment services, while giving customers full control through a single, powerful digital platform.

It is worth noting that this launch supports KIB’s mission of making financial services more adaptable and inclusive. With its constant banking experience upgrades, KIB continues to strengthen its commitment to innovative digital banking, and to delivering convenience, security, and real value to its customers, in line with its guiding vision and main slogan, “Bank for Life”.