Ooredoo Becomes First Telecoms Company in GCC to Achieve BS 11200: 2014 Crisis Management Standard Compliance

As part of its vision to achieve operational excellence, Ooredoo’s Telecom Network Operation & Governance department has accomplished the BS 11200:2014 Crisis Management Standard Compliance certification, making it the first telecoms company in Oman, and the wider GCC region, to gain the globally-recognised accreditation. An award ceremony was held at Ooredoo Oman’s head office, and was attended by senior members of the company including Chief Executive Officer Ian Dench, along with certification body General Manager, Mr John Rosario. Applicable for a period of three years, the certification process involved the understanding, development, application and validation of a range of risk-related disciplines.

Ahmed Al Abri, Chief Technology and Information Officer at Ooredoo said, “The BS 11200:2014 certification has helped the company to lay down a best practice framework and guidelines for crisis handling, for instance, tropical cyclones and other natural or non-natural disasters. Through it we have both shaped a crisis management strategy and set a plan for implementing it on a day-to-day basis, with the aim of making us a more resilient organisation. Crisis management cannot simply be deferred until a crisis hits, in the hope that it will never happen. It requires a forward-looking, systematic approach that creates structures, trains people to work within them and is evaluated and developed in a continuous, purposeful and rigorous way.”

It’s the third certification for Ooredoo Oman department, who also achieved the ISO 9001 Quality Management System and ISO 31000 Enterprise Risk Management accreditations. Constantly challenging itself to raise its standards, Ooredoo aims to deliver an enhanced service, not only meeting customers’ expectations but exceeding them.